Your email address will not be published. Hi Damian, I truly understand your situation and I want to help you in any way I can.However, our logistic partner doesn't give us the ability to adjust an order after it's received (due to how quickly they like to process things) and once an order is confirmed, a shipment is automatically scheduled. cabell oliver alloy low leather sneaker canada scarlet gat arrivals cabell oliver Rememberapply it evenly. It is obvious why they do not have a phone number listed. I have received no response. I have no other option but to go ahead with purchase. This company is not ready. Now after the lockdown in June I ordered a pair of Low 1 Essential set ( shoe, shoe tree, brush and cleaning solution). Hopefully, someone from the Oliver Cabell will read this too and think about things that can be done to improve the customer experience and make their product more sustainable. cabell oliver huckberry You've been warned. Thank you for your kind patience, Joaquin. To avoid further taxes and duties, be sure to indicate that it is a return on the Commercial Invoice. The footbed is Italian calfskin with molded in-soles and even the laces are made of Italian cotton. This seems to be a case of smoke and mirrors and they are hopeful customers never follow up to see if refunds have been issued. Although, the tracking shows otherwise, our system is not showing receipt of the return yet. cabell huckberry cabell oliver lion low Avoid. This was after multiple emails in regards to the purchase and where the item was. We're hopeful you saw on our website that it's a pre-order and we posted there its ship date as it's expected not to be shipped right away. The Renee is an athletic retro-runner silhouette reworked with luxury materials, kind of like the woman who can do it all. Customer Reviews are not used in the calculation of BBB Rating, of those, 29 complaints were closed in last 12 months. Our representative responded to the customers via email and IG. But I didn't receive them. I would give them ZERO stars if I could. The classic lace up service boot is combined with an ankle boot pattern that is sure to find its station at the door entrance. Sent more or less 10 emails and still no reply from OCs customer service. Our Oliver Cabell shoes review concludesgo for it! cabell billing I requested a cancellation of my order and a refund immediately, but it has been multiple days, dozens of messages and emails sent, and STILL NO RESPONSE. Oliver Cabell also succeeds as a popular brand because they combine old school techniques with innovations in technology. I contacted the company about this, and they informed me that the product is not even in stock right now and they don't know when it will be back in stock. Work it in by making circular motions against the surface of the shoe. The refunds were processed accordingly and a store credit for one of the orders has been provided as well. cabell oliver backpack Terrible customer service. What more could you ask for! I made a order 2 weeks ago and i havent receive any notice about it. Ive reached out to customer service 3 different times. From our Oliver Cabell shoes review, its clear Oliver Cabell is happy to hear from you. This is terrible business and snake behavior. 4 days later no response to email. I never received my second pair. No, Oliver Cabell does not offer free returns & exchanges. Next Air dry your shoes. These sneakers are made with 100% full-grain leather which can be a bit stiffer to start, and takes some time to break in. The exterior of the boot has to stand up to the elements and your sense of adventure and ambition. Thanks, Christian I should have known this on the front end, but was ok with the wait. A simple google search was enlightening and revealed multiple complaints of this nature in 2021. Does Oliver Cabell accept in-store returns? Beautiful products but disastrous logistics, shipping and customer support. I would prefer a refund to my CC that was used. It feels good to make contradictions but who says you need to do it out loud when you can make them with your footwear. cabell sb1 oliver The amount they are withholding for a supposed unscanned/unreceived pain of shoes is nonsense. Order total was $260.46. This is criminal! cabell oliver bombinate chocolate clove Save my name, email, and website in this browser for the next time I comment. cabell International orders ship two ways and duties may be collected upon delivery of goods or paid at checkout. At this point, two refunds have been issued and received but there is still a discrepancy of $14.96 still owed to me. Would never reccommend purchasing from this company again. Stitching frayed (out of the box) and the sizing was one maybe two sizes out. cabell oliver canary International Association of Better Business Bureaus. Our Oliver Cabell shoes review brought home the message that the company searches around to source the best materials to create quality footwear. Our fulfillment team will then sort the box individually. Please use a valid email. Worst online shopping experience. The amount of time and energy I have invested in this issue is ridiculous. cabell oliver huckberry They have terribly slow response time for customer service, no phone number to call. Yes, thats a delightful mouthful! It is one of the reasons as well why we can no longer retract the order. These sneakers are made with 100% full-grain leather which can be a bit stiffer to start, and takes some time to break in. In other words this kind of defect are totally acceptable to them and they would cover it up deliberately, still selling the faulty shoes to a customer hoping they dont notice (even if they do they wont give out an exchange anyway, thats how scammer work). Is this the level of service provided by a company that sells high-end sneakers? Within 1 hour of the purchase I contacted Oliver Cabell customer service team to advise of my mistake and ask for refund. masai cabell oliver We try to be as fair and accommodating as possible, but reserve the right to refuse returns that do not meet these criteria. Is it under a different name?But please know that the sizes and size chart we provided came from our factory in Italy which is based on the standard mold they are using. Bought the Chicago Low 1. Sadly, we are unable to waive the restocking fee if you request a refund. I assumed this was a simple error and worked through their cumbersome return process of shipping the mens sneakers back to them. For future orders, we recommend that you check the details first prior to placing them. Because each carton contains a large number of products, it may take some time to **** each pair/item in good condition and check for faulty or incorrect items sent. This was not simply a customer service error. The customer requested to cancel his order and the request has been facilitated. I wrote them back to either send me another pair (sent the product link) or refund me. I purchased a pair of Oliver Cabels on April 24th 2021. We apologize for any inconvenience this may have caused. Worst company I have ever dealt with. Not sure if you're able to check our returns page. Size down one full size. In our Oliver Cabell shoe review, we will examine some best sellers including the Low 1 Sneaker, the Gat Sneaker, the SB1 Boot and the Wilson Boot. The construction of your boot counts a great deal. All reviews are published without moderation. Are you feeling lucky? canary monochrome erving cabell oliver Spread the love! scarlet gat arrivals cabell oliver Oliver Cabell will validate your credit card through an authorization but your card will only be charged if you decide to keep the item. Apologies for any inconvenience we may have caused. cabell Allow me to help. They are refusing to refund my money and wont respond to my requests. I still havent received them. After days waiting for a response I finally was told my refund would be made within 10 days. Why won't this company refund my money when they're the ones that sent me dirty sneakers? cabell oliver slate low I do NOT recommend that ANYONE buy from them. Check. This is so bad that it feels like a scam rather than just a bad shopping experience. This company basically scammed me out of $230 and now they won't reply to me or respond to any of my emails or messages on Instagram. They arrived worn, dirty and scuffed. I am really annoyed and think about legal actions. SCAM SITE - NOT officially linked to Oliver Cabell. Expensive and poor quality. Dont let your search stop there! I will be initiating a chargeback through my bank to get my money back. Therefore, the information I provided for this complaint is a store location in *** as it was the only address and phone I could find. Sincerely, ***************************. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. How good is their customer service for returns? It seems like the only way to get a response is to post a negative review. Good as new. Your email address will not be published. Please keep in mind that all information concerning returns is available on our website in order to appropriately establish our customers' expectations. Information provided by various external sources. Companies can ask for reviews via automatic invitations. Shipping was prolonged and an overall disheartening e-commerce experience. On March 18th I placed an order with Oliver Cabell for two pair of Womens sneakers for a total amount of . After another 2 weeks the re ordered shoes hadnt arrived, I asked where they were and said i would receive them by June (60 days +). At the time that Scott started Oliver Cabell in 2016, he had just moved to England. I have emailed so many times asking for help with the exchange. When it comes to any shoe, but especially beautiful shoes, shoe care counts. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. A lot of our products are on presale - which means it will ship on a later date. Oliver Cabell makes quality shoes crafted using the most ethical factories and materials at affordable prices. The Wilson Boot is a fierce contender for meeting these criteria with a combination of beautiful leathers and metals sourced from Spain, Italy, Germany and England. Horrible service, order still hasnt shipped. cabell huckberry Won't be purchasing again. This information is made available on our website so customer's would know when to expect their order to be shipped. This company is a total scam and rip off I ordered shoes for my sons wedding for him and they were $280ish when checking out after it took the payment it told me they wouldnt be released until November I called immediately to cancel my order I was told that I would be refunded within 10 days it has been 20 days today with daily emails to Oliver Cabell support with no answer except an auto reply that they will get back to me this is ridiculous! erving cabell oliver Quality shoes crafted of materials from Spain, Italy, Germany and England, Variety of colours and styles in boots and sneakers, Kits and tools available to care for footwear, International orders may experience heavy duties and delays, Your items are unworn, undamaged and have no creases or visible wear, Items must be in their original packaging, Submit your return request within 14 days of receiving your original order, If you are making an international exchange, you will be granted a store credit upon receiving your order. Does Oliver Cabell require a receipt to make a return? We've also been following some international sizing guides; however, we all know that there is no standard unit of measure for shoe sizes. Voila! From our Oliver Cabell shoe review, we learned that Oliver Cabell offers free shipping within the US for orders over $50 and free shipping internationally for orders over $150. On March 29th I received a pair of Mens sneakers that I did not order. That is why we want to see some photos. They sounded as total hypocrites that dont care for their customers or the environment (product flying several times overseas before reaching the customer) and I wouldnt purchase the product if I was aware of that. Cancelled a pre-order when I realised the shoes would be too narrow. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I followed up 2 weeks after the sneakers were returned to them, and not getting any updates from the company. I am starting to wonder if this is a scam company. Here are 8 tips for writing great reviews. We had to pause on the refund request since we cannot issue a refund and not be able to resell a damaged/dirty pair of shoes. Nothing arrived. Hi Ehsan, apologies if you felt that way.Not sure how uncomfortable the shoes are for you but they will stretch with wearing for sure. I purchased a pair of low 1s (order #83386). Placed an order on June 30th and as of this review, the order still hasnt shipped and Ive emailed twice with no updates. I neither received any order confirmation, nor did I get any reply on my emails. hiker oliver cabell sneakers gat Check out the latest shipping policy here. They responded saying they're sending a replacement instead of issuing a refund. You may also want to purchase: The Refresh Kit will have your shoes in tip-top condition for $38. You can mix and match these boots to chinos, jeans, or suit pants, dressing your look up and down as you see fit. The shipping details are available on our website olivercabell.com. BBB Business Profiles may not be reproduced for sales or promotional purposes. The shoes are pretty but that's about it. ComplaintsComplaints for Oliver CabellOnline RetailerView Business profile. They offered us: 1) A refund minus 75 euro fee or 2) to void the fee and send another pair (because sometimes customs miss assessing duties and other times they catch it ??? huckberry cabell logan In our Oliver Cabell shoes review we found that there is something special about the womens sneakers. To help with this process Oliver Cabell has three care kits: the refresh kit fo $38, the boot kit for $33 and the essential kit for $24. Dont be duped by the girly appearance though! Please expect a response from us within 24 hours. The mission of the company is to create perfect, timeless footwear.. full list of footwear brands that offer free returns & exchanges. Now DHL and Customs here in the Phils. As it turned out, customers loved the quality of the shoes, the design, look and fit. They are stealing from customers! We'll be able to ship your order within this week. cabell rennes huckberry If you thought it was an oxymoron to stand out when youre plain, you havent come across the Oliver Cabell Low 1 White for $188. However, you may struggle if you have wide feet as the silhoutte is narrow, might be better to size up (or OC to design the Lows to accomodate wider foot). Its a shame the treat they make to their costumers. As of -, Oliver Cabell does offer free shipping policies. You can use Oliver Cabell coupons to unlock discounts at their website. The Boot Kit is the fix for cleaning your boots and shoes for $33. The luxury is apparent in the construction of the shoes made of an Italian calf-skin footbed and a Spanish cowhide leather, with Italian waxed cotton laces. One of the pairs have been successfully delivered per DHL Trackinghttps://webtrack.dhlglobalmail.com/?trackingnumber=9261290249310130254247. Based on our last check on April 27, 2022, Oliver Cabell was not offering in-store pickup. cabell rennes huckberry We were looking for some boots on the Black Friday sale and we discovered this Oliver Cabell brand that was claiming to be SUSTAINABLE, ECO FRIENDLY and ETHICAL- everything we look for in a brand! Thank you! According to our Oliver Cabell review, the leather and Suede is sourced from Veneto, Italy and Spain. They have a short return window and when I attempted to return a pair for a refund I was only allowed a store credit. Made for men and women, Oliver Cabell blends art, craft and technology to deliver premium footwear constructed with passion. They have $218 of mine and I have never received the product. This was their error and I have spent a ridiculous amount of time tracking down my money. The crack on the shoe was covered in paint until it cracks open as I tried it on and stretched the leather for a bit. canary monochrome erving cabell oliver We've tried multiple emails, Instagram, Facebook, and even Twitter all result in radio silence. We studied the Low 1 in our Oliver Cabell sneakers review and found that it is handcrafted in the Marche region of Italymaybe thats why theres something so special about them. I went through their website's return process, received a shipping label, and returned the dirty sneakers. Is there another name or email address this could be under by chance? cabell oliver backpack Makes me want to stop internet shopping. Youll toss all the stranded keds lying around your front hallway. My husband ordered the Leeds last week for my birthday and still have not received an update on estimated delivery or a tracking number. Hand stitched in the Marche region of Italy, youll treat yourself to luxurious side of basics with buttery Italian calfskin leather and the Margom outsoles of these iconic low-top silhouette hand crafted Oliver Cabell white sneakers. We were really enthusiastic about our discovery and we started sharing this page with our friends that they can also order. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Its a good feeling to know that your boot was hand stitched in Albacete, Spain. BBB is here to help. This Oliver Cabell shoes review will examine key elements of the brand and its products to assist you in making an informed purchase decision. The shoes they are likely referring to is the pair of MENS shoes they sent to me rather than the two pair of Womens shoes I ordered (and never got). I had a similar experience to the previous reviewer. When reaching out you will get the same Im sorry email that kicks the can down the road. Due to a high volume of inquiries, email responses may take up to 3 business days. They never responded back not via email not via their website, not via their Instagram Ive tried multiple times.I wont the shoes I paid for or my money back. In our Oliver Cabell shoes review, we learned about all of the elements and tools that go into taking excellent care of your shoes. No photos were presented showing the damage, the returned order will end up being destroyed, that is why we cannot issue a refund but we'd be happy to provide a replacement or a store credit for the same amount since we don't want our customers to be on the losing end. I have checked our records for you and found no order placed under your name/email address. We are saddened to hear that we did not meet your expectations. Ordered my pair April 24th and only thing in order tracking is order placed!Glad to know that it was placed 3 months ago and still no movement on the tracking.Might take another 3 months who really knows. erving cabell oliver Become a verified brand rep for Oliver Cabell and amplify your brand's voice on Knoji. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The mens shoes were shipped to them on 3/29/22 with the **** shipping label they provided to me via email. They said that they cant do much but if we decide to not collect the goods that the goods will be returned to the producer. Honestly the worst customer experience I've every had. Stay tuned by checking the Oliver Cabell website for an upcoming Oliver Cabell promo code or Oliver Cabell discount code. Hi, I ordered shoes on Dec 1, 2020 which is almost 3 months ago. WHY WOULD YOU NOT STATE ON YOUR WEBSITE THAT IT IS OUT OF STOCK AND ALLOW A CUSTOMER TO PAY EXTRA FOR EXPEDITED SHIPPING EVEN THOUGH IT IS NOT COMING ANYTIME SOON?