The front-end experience is simple. The complete solution to online returns You will find everything you need to make your online returns seamless from start to finish. 120 N Racine Ave. Suite 100 BEWARE - Loop will rip you off. Loop Returns manages the exchange / return process, leading to a higher rate of exchanges and quicker cycle times to get returned inventory back in your warehouse. Oversee operations in one place with Clickup | Project Management Software. Feel free to contact us at [emailprotected] or in the chat box. Sort by best sellers or most returns to see which products have the highest or lowest return rate in your assortment. And you may decide higher-risk transactions, like refunds, must be manually inspected first. shippo compares Send return notification emails from Klaviyo instead of Loop. It contains pie charts around failed exchanges and overall return vs. exchange rate. Notifications proactive about delivery status Enter your details below and well be in touch to learn more about your business. Learn more about Loop Returns integrations. The exchange-first returns platform for growing brands. What if you could quickly send order data from Shopify to Google Sheets every time an order is created? This will help you identify where there are areas for improvement, or where issues may be occurring, or conversely, improvements and optimizations taking effect. From $165/month. 8. Is it the same SKU in a different size or a completely different SKU? Go to your Shopify admin -> Apps -> open Rise and Loop. We really appreciate the automation of the platform, and the optionality it gives our customers to fully customize their return outcomes. The next section has several views around the time it takes to receive and process returns. Keep the business running smooth as clockwork by bringing all customized Dashboard of major activities, no matter who they are assigned to. They dont necessarily have to ask to get their money back: they can also demand a different size or new product instead. loyalty mortars We help emerging and established brands deliver their brand experience. No User Reviews. Dealing with customer returns can be a headache. For customers who have returned items using Loop, the Source of their store credit will appear as Loop Return (see below). The 12Return platform and ecosystem provide an all-in-1 returns management service for retail brands in cross-border commerce. To install the app, you simply need to go to Shopify App Store and find this app with keyword Loop Returns. Manage your online store more efficiently with both a dedicated Shopify returns service and Whiplashs seamless Shopify integration for maximum clarity and convenience. There are many other things for your team to worry about than returns. All Rights Reserved. After that you must click onto Add app to, type your store URL and the app will get installed upon confirmation. Customizable with add-ons. yayloh makes it easy for customers and retailers to manage their post-purchase journeys digitally. DO NOT MAKE THE SAME MISTAKE WE DID. 360 22nd Street Suite 300 Oakland, CA 94612. Loop is also the only solution that gives customers extra credit to continue shopping giving you a better opportunity to keep the relationship alive. Starting at $165/mo for 1,000 returns/yr, Generates new revenue, delight customers, & increase LTV. This final section has detail around your product assortment and returns. Shoppers can return their items with no hassle. To uninstall the app, you simply need to go to https://www.shopify.com/admin/apps, find to Loop Returns app and click the garbage can to uninstall this app. Here are a few use cases to help guide your decision making if you see a product / set of products returned often: The return reasons table gives you granular detail into the return reasons at the overall parent level and a more granular level. The back-end is loaded with features to help you create the ultimate returns experience. The best part? Launch a Loyalty Program w/ Referrals, Store Credit & Rewards, Havent created a store yet? This saves even more time for your team and gives customers what they need, when they need it. integration shipbob Most of the apps on Shopify's app store are relatively easy to integrate. shipbob bigcommerce integrations partner The cost of our platform is determined by how many returns you make each month. Create a high-level overview of your operations tasks all in one place! Customers save an average 20% in their first year and are guaranteed 10%. Give customers the best customer experience with an always-on returns page. Hura Apps is a Vietnam-based Shopify development team. Manage returns automatically as the Loop returns portal enforces your policy automatically. To invite the customer to come back to your store, Loop Returns comes with a bonus credit feature that offers an extra $15 to use if they want to exchange their product. Their app is a rip-off that doesn't function. cin7 shippit This includes exchanges. When presented a $50 refund, offer $60 to shop your website. Item Didnt Fit, 2. This is helpful in forecasting to understand at what point, on average, you will have likely issued all returns and the velocity that they happen. If you see reasons containing quality concerns, you may want to stop sales of this product until you can troubleshoot. We have over 8 years of experience with Shopify. integrations In the 'Event' box, select "Return updated". Loop Returns makes it easy by allowing customers to return their items and request exchanges all in one platform. All rights reserved. You may decide certain events trigger automatic approval (like an item getting dropped at the post office). We are proud to partner with Shopify's most innovative brands. Copyright 2022 by Hura Apps. Startingat$375/mo for 1,000 returns/yr. You can view the details of the Loop return in your Rise dashboard -> Customers tab. Design a returns system that looks and feels just like your brand. Turn refunds into revenue retaining exchanges with Loop, the returns platform for scaling Shopify brands. Redefine your returns. If the customer selects 'store credit', the Rise 'refund email' will be triggered. daasity metrics Its a great feature that helps you retain more customers and keep your refund rate low. There are multiple measurements in return time. loop Safely install/uninstall Loop Returns app, Integration with any Shopify theme as per specification. Return to Loop -> Click 'Return updated' -> Activate -> Save. Refund Amount: the total amount that has been refunded to customers. On your Rise dashboard, go to the integrations page and activate the Loop integration. Loop Returns is a Shopify app developed by Loop with rating: 4.5/5 based on 14 reviews. Their service is disgusting. This Shopify app helps to increase your customers' buying confidence and boost sales. Order returns, exchange, return label & store credit refunds. Our software is designed for growing Shopify & Shopify plus stores. Nearly one month later, my own team dedicating hours each and every day - the app is still not installed. The most disgusting experience we have ever had working with any app or any company in nearly 10 years of business. Loop lets you control how and when returns get approved. Connect your Shopify Store seamlessly to the physical world. Additional charges may apply. What product are customers exchanging into? Smooth for the customer and totally hands-free for you. Give customers the best customer experience with an always-on returns page. The average brand converts 40% (!) With automated policy rules and shipping label generation, Loop helps to build loyalty post-purchase, saves your team time, and improves your operational efficiency. Send Return Notifications through Klaviyo. 9. They will coerce you in to a 12 month contract up-front. Imagine a customer needing to email you or complete paperwork to make a purchase. How the integration benefits your business. Why would they have to do it again? This includes your brand's: Gross Sales: the total amount charged to a customer less tax. If you start to see patterns around size differences, perhaps messaging on your product pages about 'runs big' or 'runs small' may help improve your return and exchange rate. It was founded with the aim of fixing the biggest pain of the online shopping journey, both for customers and retailers: returns. You have nothing to lose with WeSupply Labs assists merchants in providing the best customer experience after selling online. The overall rating reflects the current state of the app. We are going on our fourth year of using Loop! Loop helps you retain customers through one of the most fragile interactions they'll have with your brand: online returns. shopify test order building minimize impact revenue overall numbers 1 year building apps for the Shopify App Store. Shopify Returns, done right. With Loop, you can offer more exchange options to keep the relationship (and the revenue) alive. Shop Now: the total amount from the refund that was used to exchange. The Return Status shows the current state of returns and if they are Open or Closed. Customers can seamlessly swap their products for any new variant. If you haven't already done so, set up a Returns page with a link to your Loop refund form (see below). It is the most complicated and convoluted procedure. Customers can seamlessly swap their products for any new variant. Loop helps you retain customers through one of the most fragile interactions they'll have with your brand: online returns. Please contact your Loop Account Manager and ask for the Loop gift card to be disabled (so that your customers only receive the Rise gift card). When you click on the toggle, a pop-up will appear (see screenshot below): 3. This dashboard is ONLY available for merchants that have a Loop Returns integration. The upsell feature in the returns portal is also a great add. See at a glance that everything has been handled! We use cookies to ensure that we give you the best experience on our website. Now with ShipBob, you can keep your team in sync by approving returns and exchanges, automatically. Loop helps Shopify brands make returns effortless, saving you time and leading more customers to exchange than refund. 12. It accounts for all app reviews but prioritizes the most recent ones. Get help personalizing templates or tell us what custom workflows you need. Loop lets you control how and when returns get approved. shipbob integrations partner aftership Any complaints or queries are dismissed. You can customize this email from the Rise dashboard -> Email Builder -> Refund email. To the right, you'll see a visualization that shows the product that are being exchanged and what they are exchanged for. A streamlined and hassle-free return and exchange process is important for all direct to consumer companies, particularly those in the apparel industry where return and exchange rates can be very high. This store credit is held in customers' loyalty card along with already accumulated store credit. If many people exchange this product for a separate product (e.g., Product A is always exchanged for Product B), consider using Product B in place of Product A in advertisements. There is time from Open to Close, Time from Receipt to fully Processed. Your customers can immediately use return credit to shop for new products inside your returns portal. 288 Mayo Ave., City of Industry, CA 91789. Your portal and emails can be customized to look and feel just like your website. This dashboard requires that you have a Loop Returns integration installed in the Daasity app. When buying multiple products or a more expensive product, you capture new revenue on the sale. We have since downloaded a cheaper app that we installed within 30 minutes, and had a live chat customer service function that was absolutely helpful. Manage returns, exchanges, return labels, store credit & more! Dropshipping, print on demand, migrate your own products, Build custom pages, add video, optimize images, Run ads, be easy to find (SEO), reach out via email or text, Inventory and fulfillment, better shipping, local delivery, Offer discounts, show reviews, sell on different sales channels, Manage finances, measure success, optimize your operations. Loop is also constantly adding new functionality - though we would love it if less of these features were hidden behind additional paywalls - since the software is quite expensive. We have a better way. square shipbob inc congrs palais des integrations partner based states united york gurufocus squareup In the URL box, paste the "Webhook Callback" you copied in 'Step 2' above. If you wish to see greater detail on return reasons by product, just scroll down to the next table which contains a matrix of that information. Return Label, Store Credit, Exchange, Return Policy, Refunds, Manage Returns, Exchanges, Refunds, Return Labels & Credits. Customers will enjoy a seamless return experience that automates the refund and return process so that your team can concentrate on more important work. Loop doesnt charge any fees or commissions on exchanges. If the customer already has an account with your store, or has made a return previously using the same email address used to purchase the returned item, the store credit will be added into their existing loyalty card. squarespace shipbob integrations wix partner integration podcast embed pagination oic metafields Your customers get frustrated when waiting for a shipping label. Customers yayloh is a return management platform for online retailers. This will direct you to the page where your customers will submit their refund requests. 12Return was To save time and improve your shopping experience, auto-magically generate labels and refunds. Summary of Features: We've mapped the return back to the original order so that we can perform analysis on product-level return rate. Loop will place the new order within Shopify, triggered by return package movements. You can set up automation workflows whenever a customer or label gets created and when a restock is requested. Store Locator One-click suggestions encourage exchanges over refunds. Loop will place the new order within Shopify, triggered by return package movements. Be the first to provide a review: The Ultimate App for Managing your Business. No matter the number of returns, your customer support team can relax knowing returns are processing in the background with ease. The front-end experience is simple.