The average hourly wage at American Express ranges from $10.00 per hour for Collection Representatives to $27.39 per hour for Customer Service Representatives. This requirement is subject to legally required accommodations. Knowledge of computers and ability to effectively use relevant software applications, Ability to read and interpret documentation, including operating and maintenance instructions, safety standards, and procedure manuals, Knowledge of office equipment operation, including word processing, scanning, communications equipment, Excellent writing skills for creating correspondence and routine reports, Excellent communication skills, in writing and in speaking, Must be able to travel up to 10% of the time. ce express ceu nursing nurses continuing education western michigan schools rn 2 0 obj Bachelor's degree preferred; education benefits available. ]e- WKc:~Hg""@u~Ccj=3KaX+.|^#!dG2[H-SG_P/+fDr):S>$LB@&}oI _VG #bt8|,X/+MX\Ao.,87'AL^nwr;||)1TbhfW@Ub`I2d6s2Miw/t8eKt= M=vx,(HDn!SY&_AD*snvUzFCRPt` uyAQK&)V-1--^`X ^g/S!Uu0UTeDN#K{{3e> SFG=XAF>. fence novus discover Theres a difference between having a job and making a difference. Assists in the planning, implementation, and evaluation of recreational, social. david logic jay reader pdf conversation meaning language library atlas It is responsible for training staff on company policies and procedures, as well as sales techniques. It is also responsible for handling customer questions, concerns, and issues related to company policies and procedures. This service is set to sign out after {0} minutes of inactivity. Call Centre <> <>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI ]/XObject <>>>/Type /Page >> * Willingness to answer phones, research questions and document all customer interactions Manage medication as allowed by the state, and completing daily, Maintain accurate records of all training activities in the company Learning Management System (ELM). endobj If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. Individuals that have a winning attitude, coupled with demonstrated success in customer service, relationship building talents and with an excellent aptitude to position and tailer product benefits are the only candidates that need apply. Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices. endobj Skills The Ultimate Job Interview Preparation Guide, American Express Global Business Travel Jobs. 6 0 obj The American Express customer service role is responsible for providing a professional and courteous level of customer service to all callers. BPO, Customer Care Professional USSB American Express, Job Description The duties of the customer service at American Express involve assisting customers with issues concerning customer rewards and benefits, including coupons, membership rewards, and other related topics. / Please indicate if you would prefer a response via email or phone. * Demonstrated outstanding service orientation with clear verbal and written communications The post is helpful to individuals interested in a customer service job with American Express or other companies in its industry. Whether we're supporting our customers financial confidence to mo, Job Description Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. 1 0 obj Previous teaching experience at the university level is preferred. Our #TeamAmex colleagues are constantly redefining whats possible and because of them, we ranked #8 on the 2022 list of 100 Best Companies to Work For by Great Place to Work US and Fortune Magazine. Join #TeamAmex and lets lead the way together. edition ralph warner paul Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. We are collecting this information for the health and safety of our workplace. endobj US Job Seekers - Click here to view the poster and supplement and the . You Lead the Way. It also handles sales inquiries related to each product sold by the company. You lead the way. This is the employer's chance to tell you why you should work for them. use edition words david george volume Your session will end in {1} minutes. Professional Eligibility 7 0 obj clairol permanent dalsey hillblom founded us by. They can apply the American Express customer service job description example provided on this page in making one for their companies for use in their hiring process. There are no open jobs for this combination of filters, please try again. These cookies will be stored in your browser only with your consent. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. The hours of operation are 24/7. Accordingly, upon hire, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series, (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) to work in or visit any of our offices. . On occasion, we have the unique opportunity to add new talented professionals to our service organization. We cover what individuals who work in the customer service role with the American Express do, including the key duties, tasks, and responsibilities they perform. Congratulations to the American Express Global Recruitment Team who are committed to backing our newest talent as they begin their career journeys and ensuring they have a great experience every day. If youre interested in working for one of the best companies in America then this could be the perfect opportunity for you. Service inbound calls while consulting Corporate Card Members and Company Administrators to learn about their needs and recommend the right American Express benefits or services. If you possess the above experience, skills and share our values of providing a remarkable experience for customers, and showing value in benefits and services to meet the needs of our clients then we look forward to receiving your application and speaking with you. It also means that many companies will need more employees to fill these positions. It is necessary to be able to stand for extended periods of time, Must be able to bend, stoop, kneel, crouch, crawl, climb ladders, walk on uneven surfaces, and reach above shoulder level. US Job Seekers - Click here to view the poster and supplement and the . Evaluate and analyze account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services. It is responsible for answering incoming calls, routing the caller based on their needs, and assisting them in any way possible with their situation. flaps studiolo custommade Must be able to stand the duration of your shift. The customer service job market has been predicted to grow. Provide training support to meet all regulatory and safety, Demonstrates cost containment in the provision of nursing care. endobj Financial Services, Customer Service Copyright 20082022, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. This service is set to disconnect automatically after {0} minutes of inactivity. This can greatly influence the employer/recruiter to invite you to an interview, especially if the new job that you are seeking requires someone with some customer service work experience at the American Express or similar companies. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Earn $17.00 - $18.00/Hr. sample agreements service care manager marketing job sales pack Must be willing to perform any other reasonable job requirements requested by supervisor. It is mandatory to procure user consent prior to running these cookies on your website. We back our colleagues with the support they need to thrive, professionally and personally. This category only includes cookies that ensures basic functionalities and security features of the website. Employee history check When you apply it is really important to fully complete your application, you will then receive an online assessment. If you have a disability and would like to request an accommodation in order to apply for a position you may contact Detailed Duties Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. / Store hours are 10 am to 6 pm M-F, 10 am to 5 pm Saturday, and 12 pm to. As the face and voice of the American Express brand you will make a meaningful difference in the lives of our customers and grow your career. KEY NOT FOUND: ei.filter.lock-cta.message, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. The American Express customer service job description entails providing follow-up information and assistance as needed regarding the original phone call received. Here, you'll be encouraged, empowered and challenged to be your best self. Weekend Availability is a must! (adsbygoogle = window.adsbygoogle || []).push({}); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. / What would you do every day as a Customer Care Professional? Make Top Scores in Employers Assessment Tests, Medical Physicist Job Description, Key Duties and Responsibilities, Hospital Pharmacist Job Description, Key Duties and Responsibilities, Forensic Psychiatrist Job Description, Key Duties and Responsibilities, Dollar General District Manager Job Description, Key Duties and Responsibilities, Surgical Technologist Job Description, Key Duties and Responsibilities, Respiratory Therapist Job Description, Key Duties and Responsibilities, Radiologist Job Description, Key Duties and Responsibilities, Hotel Houseman Job Description, Key Duties and Responsibilities, Dollar General Assistant Store Manager Job Description, Key Duties and Responsibilities, Trader Joes Crew Member Job Description, Key Duties and Responsibilities, Dollar General Sales Associate Job Description, Key Duties and Responsibilities, Clinical Pharmacist Job Description, Key Duties and Responsibilities, american express customer service job description, american express customer service job description for resume, what does a american express customer service do, Best Buy Sales Associate Job Description, Key Duties and Responsibilities, Answer phone calls from customers, prospects or other callers regarding various products or services offered by American Express. Coordinates with the facility all ancillary services related to the surgery at the discretion of the surgeon. These cookies do not store any personal information. Our unique servicing philosophy puts your passion to serve and your drive to match customer needs with products at the center of every customer interaction, creating an opportunity to deliver unique value to our American Express Corporate Customers. It ensures that customers are treated in a fair and honest manner, and that the companys policies and procedures are executed correctly. phoenix express american office glassdoor az Document necessary account information according to established policies and procedures. Current caregiver training/certification as specified by state agency or the ability to obtain. Here are the key tasks, duties, and responsibilities that make up the American Express customer service job description: If you have worked before or are presently working in a customer service role at the American Express and are making a resume for a new job, you can avail the recruiter/employer the work experience you have acquired by applying the sample American Express customer service job description provided above. They will be able to learn all they to know about the duties and responsibilities performed by the role. On day one, you must complete the vaccination status form via an American Express app or web portal regardless of your location. Weve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. As a company, we put the same heart into backing our colleaguesplacing them at the center of everything we do, focusing on the whole person, their well-being, and fostering a strong sense of belonging. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. The health and safety of our colleagues is our priority. weld epoxy jbweld knuckle caregiver caregiving Work as part of a team to accomplish specific objectives. endobj % The American Express customer service ensures that customers receive fair and professional treatment and that customers privacy is protected at all times during the call. The information provided is from their perspective. They also entail routing calls to the correct department or employee, depending on the situation at hand. Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of American Express Corporate Card services. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. reads books It provides accurate information relating to the companys programs, sales, rewards, and benefits. Proven success in a customer service call center environment (two years+), Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment, High School diploma or equivalent required. Maintain records for all transactions made on behalf of American Express, Respond to inquiries from customers, prospects or others regarding a product or service sold by American Express, Help resolve billing disputes between American Express and its customers, Assist in solving problems associated with customers credit card account, Provide information to customers regarding their accounts, credit cards and other products and services offered by American Express Company, Answer questions concerning American Express Companys products and services, Deal with complaints from customers, prospects or otherwise regarding American Express Companys products or services, Handle incoming mail and packages for American Express Company, Manage inventory and stock control systems, Work closely with management team members to ensure that company goals are met. Position does not require a lot of lifting but is very fast paced and repetitive. 3 0 obj Our colleagues put their heart into backing our customers and the communities where we live and work, said Monique Herena, our Chief Colleague Experience Officer. vinesse laundromat layne todd norton Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. The American Express customer service is responsible for communicating changes related to company policies and procedures, including changes in product or promotion details, in a timely manner. 5 0 obj The position is also responsible for collecting payment from customers, and accurately recording the information on their statement, and for updating customers payment information as it changes. Necessary cookies are absolutely essential for the website to function properly. endobj JOB SUMMARY: Performs primary functions of a registered nurse in assessing, planning, and implementing and evaluating the care of Emergency patients. doweling jig We also use third-party cookies that help us analyze and understand how you use this website. driving essential skills pkg eds presentations classroom ch chapter format > spic gamble procter sachet carrousel liquide Whether we're supporting our customers financial confidence to mov, Job Description Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment. <<>> <>/ProcSet [/PDF /Text /ImageB /ImageC /ImageI ]/XObject <>>>/Type /Page >> You also have the option to opt-out of these cookies. Learn more from our. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. sfr insecticide termiticide termite pedchem forshaw permethrin Here are important requirements you might be asked to meet if you are seeking to work in customer service with American Express: The typical American Express customer service compensation varies from around $26,458 per year for Collector to $202,953 per year for Vice President of Client Services, according to Indeed. American Express has the best payment products in the world, and we are looking for the few individuals that possess the skills to serve the best customers in the world, ours. 9 0 obj CV vs Resume - Do you know the difference? The customer service assists customers with any call-in program issues, including enrollment and procedures, instructions, and other related topics. All rights reserved. If you want to know all about the American Express customer service job description, then you have come to the right place. Whether we're supporting our customers financial confidence to mov, Job Description glassdoor