There was a problem signing you up for our newsletter. YES! Although, you may also customize this button action within the SKDY APP. PUSH ACTIVE Stay Aware Mode can be activated through hands-free voice control, in the Skullcandy APP, and as a customizable button action. Sign up now to get your hands on exclusive content from our live stream concerts, podcast interviews, and be the first to know about our freshest deals. Stay Aware Mode will allow you to amplify your surroundings so that youre able to still maintain some situational awareness when wearing your earbuds. Do I need to set up this function as a custom button action? Dont return to the store and let us help! To activate Stay Aware Mode, you will need to link with the SKDY APP. This could be keeping the buds from sitting correctly in the case. The TILE Finding Technology feature will allow you to locate your earbuds if youve misplaced them or they have been taken. All you need to do is set one of the custom button actions to the Take Photo feature in the SKDY APP, and then open the camera on your device. Though situation dependent, you might need to speak a little bit louder in noisy or windy environments. Do both users still have full media controls and voice control? When you open the charging case, the LEDs on both earbuds will indicate if they are fully charged (solid BLUE) or if they are still charging (RED). No, you will revert to the default UI controls and will not have the SKULLiQ features such as hands-free voice control or custom button actions. Custom button actions for both the LEFT and RIGHT earbuds: Here are the customizable button actions that you can configure to your preferred control settings. I dont understand, what the h*ck is this? We also included Tile finding technology just in case. To pair to a new device, Power On both earbuds and simply disconnect the Bluetooth from the previously paired device so your earbuds are in a non-connected state. Lets re-sync your earbuds by first placing both of them into the charge case and closing the lid for 2 seconds to ensure they fully power OFF. 2022 Skullcandy.com All Rights Reserved. We spend hundreds of hours designing, testing and perfecting every Skullcandy product in our Park City, Utah headquarters. Easily share your music or media with a friend, anytime and anywhere through our new Share Audio feature. No wake-word is needed for this feature, so you dont have to say Hey Skullcandy before these commands. To use Solo Mode and youve previously paired to your earbuds, simply remove either earbud from the charge case and this solo earbud will function with both phone calls and music, as well as your hands-free voice controls. You can personalize your earbuds through the Skullcandy APP by customizing your UI controls. Voice Control will generally work in winds up to 8MPH, but you may have to raise your voice. Press the button on both earbuds three (3x) times simultaneously. You can also turn ON/OFF Stay Aware Mode via Hands-Free Voice Control. You will hear the Battery Low voice prompt with about 45 minutes of play time remains (about 15% charge), and again with about 20 minutes (8%) of playtime left. Please make sure you have enabled Bluetooth and location permissions for the app. Gym rats and adventurers rejoice Push Active is built to take a beating and its packing serious, game-changing technology that will make your workout safer and more enjoyable.. Once youve paired your earbuds to your device, press and hold your LEFT bud for 1 second, youll hear an ascending tone and will have instant playback through your Spotify APP. PUSH ACTIVE has Rapid Charge technology via the provided USB-C cable and internally for the earbuds. To check how much battery life is left, open the case lid and the case LEDs will turn on. I think my Hesh Evo headphones aren't compatible, but the app won't say whether they are or not. This will take about 5-10 minutes, and please note that both earbuds will need to have a battery capacity over 25% to begin. Be the first to get access to limited-edition products, exclusive music performances, and athlete stories. If you do not see only your products name in your devices Bluetooth pairing list, please complete a clear paired device reset. You will want to make sure the device Bluetooth is enabled, and your earbuds are powered on and paired to your device. The Skullcandy app is only supported on mobile devices not including laptops or tablets at this time. This is called a false trigger and it is when your earbuds may hear a phrase that sounds like, Hey Skullcandy. You can update Push Active firmware via the Skullcandy App. Once you have paired your earbuds to your device, open the Skullcandy APP and you will automatically link. Your earbuds should link with the APP at this time. , For example, voice control will generally work very well in quieter situations like your home office, orwhen running, hiking, or riding on quieter streets or trails. When is the best time to use Stay Aware Mode, and how do I turn it on and off? Once youve downloaded the Tile app follow the on-screen instructions to connect each earbud individually so they are both trackable. You can download the Skullcandy App on the Apple App Store or Google Play Store. BUDS NOT CHARGING IN CASE/CASE LID NOT CLOSING PROPERLY? Voice Control means you never need to take off your gloves or let go of the handlebar. Your mileage may vary. The person joining the session will power their buds ON and can either be in a connected or non-connected state, they will press the button on their LEFT earbud for 3s to initiate, and will hear the voice prompt Joining Audio. Share audio with a friend in real time, activate your assistant, customize your earbud controls, trigger your phone camera to take the perfect selfie and more. No, this feature will work directly with your phones existing camera and will utilize the existing shutter settings. Imagine plopping your phone in your backpack, andthen controlling your music and answering a call, all without ever taking your hands off the handlebars ofyour bike. PUSH ACTIVE is sweat and water resistant (IP55) and is great during exercise. In the available devices select PUSH ACTIVE and accept the Pair or OK prompt that appear on your screen. But our engineers arent your typical corporate lab-coat-wearing technicians. Copyright 2022Warp Development. There may be updated firmware available for Push Active. Sign up and save on your first order. What is the Bluetooth range of the PUSH ACTIVE? When I select a device, I get booted back to the empty "my devices" screen. Having Trouble? There was a problem signing you up for our newsletter. Will my voice controls always work perfectly? You may also experience a higher incidence of false triggers where the voice controltriggers even though youdidntspeak the wake words Hey Skullcandy.. Something's not working, but the app won't tell me what. The Tile Finding Technology is really easy to set up and will allow you to locate either one of your earbuds if youve misplaced them or if theyre ever taken. Will my custom button actions/functions be saved even if I power OFF/restart my device? PUSH ACTIVE has stereo (both bud) calling and streaming so youll always hear the caller or your content in both ears. Play, pause, adjust volume, launch Spotify, answer or reject calls and enter Stay-Aware mode all without ever touching your phone. Sign up now to get your hands on exclusive content from our live stream concerts, podcast interviews, and be the first to know about our freshest deals. How do I Share my Audio with another SKULLiQ user? First, place the bud in your ear at an angle, then rotate minimally to the front or back to secure in place. For optimal acoustic performance, you also want to be sure your ear gel creates a nice seal just inside your canal. How do you change between EQ settings, and whats the difference? Nothing. Mainly loud surrounding noise or high winds can impede the microphone from being able to always hear your commands. Play, pause, adjust volume, take calls, skip tracks, launch Spotify and activate Stay-Aware Mode, all without ever touching your device. Great for group shots and selfies without having to set your phone and race against the timer. Press and hold ONLY the RIGHT earbud button for three (3) seconds. Try each size of the provided ear gels to see which fit works best for you. A voice prompt will notify you when you select your preferred EQ Mode. The LED will go through a series of pulses as they re-sync. (You will be able to say the wake word + command together normally, or with a slight pause between them.). Be the first to get access to limited-edition products, exclusive music performances, and athlete stories. While the earbuds are still in the case, the LEDs will turn BLUE if they are fully charged, and RED if they are still charging. The user will first say Hey Skullcandy, and you will receive an audible tone to indicate Skull-iQ system is listening, and you will quickly follow this up with one of the following commands. Please make sure you have enabled Bluetooth permissions in the app. They are very subtle and do not disrupt your listening, easy to hear even while playing music, and the button response tone will help you quickly learn your way around the controls on your device. Check to see if any debris is blocking the charging pins at the bottom of the case, or on the bud. undefined We are exploring expanding our device coverage. They will also be able to turn ON and OFF in the APP as desired. On your device open your Bluetooth setting and turn Bluetooth ON. Can I use PUSH ACTIVE for sports or working out? The PUSH ACTIVE will link with the SKULLCANDY APP and is in fact required to unlock the SKULLiQ Smart Feature Technology such as Hands-Free Voice Control, Custom Action Buttons, EQ Modes and more! Do I need to speak loudly for this feature to work? Only the user sharing audio will still maintain their ability to utilize their Hands-Free Voice Control functionality and track controls. Add a New Device > Available Devices includes them, but "not connected". Racingdownhill on a mountain bike is much higher, and voice control may not work in these cases, or whenyouarein a windy situation. Then you will hear the voice prompt Ready to Pair while BOTH the LEFT and RIGHT earbud will begin to pulse red and blue to indicate you are now in Pairing Mode. Will my accent impact voice control performance? If this step fails, or you are having pairing issues, please proceed to Step Two and reset your earbuds to get them. A voice prompt will notify the user they are now Joining Audio. FOTA (Firmware Over-The-Air) updates will be prompted on the home page of your linked product, and you will simply press the Update button for more detailed information before getting started with your upgrade. What happens if my earbuds break or are lost? You may prefer Stay Aware Mode for exercising or when youre in a busy environment. 2022 Skullcandy.com All Rights Reserved. Once installed, if the app is closed while the earphones areconnected, voice controls will stop working. There was a problem signing you up for our newsletter. Remove BOTH earbuds from the case, a Tone and Voice Prompt will indicate your earbuds are Powered On. We offer that feature on the Indy Fuel, Indy Evo, or Push Ultra. Where do I register my PUSH ACTIVE True Wireless Earbuds? If I switch devices from my phone that has linked to the APP, to a device that does not have the SKDY APP, do my customized button functions still work? With location permissions enabled, Bluetooth turned on, and your product connected to your phone, you should be able to link to the Skullcandy App. It should not. Experience the freedom of Hands-Free Voice Control with Skull-iQ. Plug in the USB-C Rapid Charge cable and connect to a computer, wall charger, power bank or 12-volt adapter in a car. Heres how to get the best fit. Please be sure to reach out to customer service before filing a claim, we can likely help you quickly trouble shoot and solve your problem***. Leave your earbuds in your ears and set the timer on your phone so you can press them and not get caught with your hands in your ears, or simply hold the earbud in your hand to snap away in a subtler way. If this doesnt seem to be working, close/exit your SKDY APP, go to your Bluetooth settings on your device and turn Bluetooth off and back on again (this will unpair and pair your earbuds with your device), and then re-open the SKDY APP. On your device, open the Bluetooth settings and turn Bluetooth Off. Meet Skull-iQ Smart Feature Technology. Youll first hear the Power ON tone, followed by the battery capacity voice prompt Battery %. Movie Mode boosts dialog and detail in your audio, creating an enhanced immersive experience. Then simply remove both earbuds together, if the stereo audio stream hasnt been fixed, please follow the two options below. If you are initially pairing only one earbud, simply follow the same pairing steps above normally and youre good to go. If your environment becomes loud enough, voice controls may not respond regardless of howloudly you speak. For best results, we recommend both users stay within 5 meters (about 15 feet) during an Audio Share session. What is the TILE tracking feature and how does it work? It will not allow for audio and calls over this connection, and similarly is not the correct Bluetooth connection for the Skullcandy App. Please remember to accept the prompt that will appear on your screen. Your default EQ setting is Music Mode, which is great for general listening. Battery life and play time is very important to me, how long does the PUSH ACTIVE last? Yes! Either party can disconnect from the Audio Share by placing their earbuds into the case and closing the lid, powering the earbud off manually, or repeating the 3-second hold you used to share or join the stream. When pairing is complete, a voice prompt will say connected.. Where does voice control work best and what factors that can impact Voice control: Voice control is an amazing, freeing experience. Theres even more to Skull-iQ than Voice Control. Out of the box, PUSH ACTIVEs default media controls are ready to keep you connected and in control of your Bluetooth enabled device. Does the PUSH ACTIVE link with SKULLCANDY APP? How loud is too loud? First, youll need to download the Tile APP for this feature to work. This will enter both earbuds into Pairing Mode. When on a call or listening to my content, will I hear audio in one or both earbuds? On your mobile devices Bluetooth list, select your Skullcandy products name. Wind also creates intense aerodynamic turbulence that can overload the microphones neededto pick up your voice. Simply set up the custom button action in the SKDY APP, open your camera APP on your phone, and press the button action to activate the camera shutter wirelessly! In addition, when there is an incoming phone call, there is no need to use the Hey Skullcandy wake words, you can simply say, Accept or Reject. Can I charge PUSH ACTIVE with my Skullcandy Power Accessories/PC/Laptop/? Enter your email and we will let you know when Push Active True Wireless Earbuds With a single tap on each bud you will have them connected and ready to track both the LEFT or RIGHT bud anytime necessary! Open the case lid and remove your earbuds. When fully charged, there will be up to 10+ hours of play time in the buds and you will get 34+ hours in the charging case, reaching up to 44+ total hours of play time. Reset your earbuds with the following steps. If the phone is restarted, the user will need to restart theapp to re-enable voice controls. Your voice controls will continue to work if the APP is in the background, even when the phone islocked. Simply say, accept and you will be able to answer your call hands free. Please try again. jabra whatshotnow anc When pairing is complete, a voice prompt will say connected. I had high hopes for the assistant interface to my Push Active earbuds. Simply press Connect and you should be linked and ready to go. No, this is normal, but should not be a common occurrence. Only Skullcandy audio is custom-tuned to deliver music you can feel. Even the noise of a passing car or averageoffice noiseis notusually a problem. Issue: Not seeing the LED indicator on the buds when youve placed your PUSH ACTIVE back in the charging case? Can I use PUSH ACTIVE with a PS4/Xbox One/Switch? The days of buying new earbuds to get the latest features are over. is available. What is the total charging time for PUSH ACTIVE via USB-C charging cable? First, make sure the product is on and paired with your phone. The other option will not pair your earbuds, this is your BLE (Bluetooth Low Energy) signal that is used to link with the Tile APP and sync your Tile Finding Technology. For iOS users, voice controls will workas long asthe app is running in the background (This is also howTile, Google Assistant, and Alexa work in iOS). Do I need a special camera APP for this to work? To start a session, the person sharing their audio will need to connected to a device and can be streaming or in an idle state, they will press the button on their RIGHT earbud for 3s to initiate, and will hear the voice prompt Sharing Audio. No, this is a locked UI action and you cannot change this default button function. It recognizes them by name, but literally won't do anything else with them. It is very important to be sure youve updated your earbuds to the latest firmware release to ensure the best performance and user experience. Once youve turned this feature on in the SKDY APP, these simple commands will activate your hands-free voice control. To Share Audio, both users must have SKULLiQ enabled products, be in Stereo Mode (using both earbuds), and be within Bluetooth range. This will automatically enter both earbuds into Pairing Mode. Be the first to get access to limited-edition products, exclusive music performances, and athlete stories. If the session does disconnect for any reason, can I rejoin the same session? PUSH ACTIVE USER GUIDE, TROUBLE SHOOTING & FAQS. Do I need to always keep the SKDY APP open for Voice Control to function? To pair to your device for the first time, remove the stickers covering the charging points on both earbuds, place them into the charging case, make sure both LEDs show red, and leave the lid open. Weve also incorporated a simple feature that allows the user to hear each time they have pressed the button on their earbud, and when pressing more than one time in sequence, you will hear ascending tones to give you better control of your media. Im having trouble linking my earbuds to the SKDY APP, what should I do? It is very important to always be sure your earbuds are updated to the latest firmware release to ensure the best performance and user experience, so please dont forget to take this time to improve your product with the most up-to-date upgrades and features. That means you can take still photos or start/end a video with a simple press of your earbuds button. In noisier environments, you may have to speak the voice commands moreloudly ormay need to repeatthem. For Android users, once the app has been installed, and has run at least once, voice controls willcontinue to work even if the user closes the app. The user will always be notified if their voice controls are ON or OFF via a voice prompt during power up and when enabling and disabling in APP. Nope, this feature is set up in your default UI settings as a 1s press on your LEFT earbud. Sign up and save on your first order. And they know what its like to work on the go. There was an error subscribing your email address. As a way to alleviate this problem, we display the three Preset EQ Modes (Music, Podcast, Movie Modes) including which one you are actively using and instructions to cycle through the Preset EQ Modes. Developers can show information here about how their app collects and uses your data. Now, turn on your devices Bluetooth and look for PUSH ACTIVE in your list of available Bluetooth devices. Yes, you will need to have the Spotify APP downloaded on your phone as well as an active registered account. Quick Start Version: (Easiest 1st time pairing, earbuds remain in case). The earbuds are great, but I feel like I paid extra for a feature that doesn't work. Custom button functions during idle or streaming media: Here are the controls that you can assign to the above button actions. As long as your earbuds are paired with the device and linked to the SKDY APP, your custom button action will take a picture on command. Once youve pressed the Start the update button, be sure to maintain a constant WIFI or cellular service, keep your earbuds and device powered on and close together to maintain the Bluetooth connection, and do not exit the SKDY APP (this can update in the background, but the APP must continue running). From the lyrics in your soul to the bass in your bones. Please make sure both earbuds are charged up with more than 25% battery to complete the upgrades. Location services are required by Android to discover Bluetooth devices. No, you will revert to the default UI controls and will not have the SKULLiQ features such as hands-free voice control. Occasionally, youll receive notifications through the SKDY APP that your product is ready for a firmware update. No, some button actions such as play/pause, answer/hang up call, and Share Audio cannot be modified. You also have the ability to create your own Custom EQ Mode. If I get a new phone and need to re-download the APP, will my controls by saved? No "failed to connect" message. Probably a lot like you. PUSH ACTIVE comes with 3 sizes of ear gels to help you find the best fit. Check to see if the removable in-ear gels have been twisted or are falling off. They live for adventure. Voice control success in winds higher than 8MPH will depend on wind direction and other factors, likewhich earphone is being used as the microphone for voice control. If your SKDY APP is unable to search and link with your earbuds, simply try to close/exit and re-open the SKDY APP. Allowing some ambient noise around you can increase safety or will simply enhance the voices around you without having to remove your ear buds. Remove them from the case and you will hear the Power On pling Tone, battery life voice prompt, and the connected and Voice Control On Voice prompts if you had previously paired and linked with the Skullcandy APP. There is up to 10 hours of play time in the ear buds, and up to 34 hours in the case, allowing 44 hours of total play time. Please note the Stay Aware Mode feature will not work in Solo Mode*. Only inthe case where the app crashes, or the user quits the app while the earphones are connected, will voicecontrols stop working until the user manually relaunches the app, or disconnects/reconnects theearphone. IMPORTANT: Ensuring that you have the latest firmware on your Push Active earbuds will alleviate the majority of troubleshooting issues. We have tested these controls with accents from around the world with great success. For example, running an 8-minute mile in calm conditions produces the equivalent of an 8MPH headwind. Yes! Hands-free Voice Control gives you absolute authority over your audio using only your voice and thats just the beginning. It is recommended users remain within 5m (about 15ft) to ensure a clear connection. Theyre people who love music. When paired to your device and linked to the SKDY APP, you can customize the button UI to activate your voice assistant feature at any time, or activate your Voice Control and say, Hey Skullcandy, Assistant, and follow this with any request necessary. Absolutely! Once your earbuds have linked with the Skullcandy APP, Hands-Free Voice Control will be enabled each time you power on and pair your device. Remove both earbuds from the charge case and ensure they are both powered ON. How easy is it to customize my earbud controls? There may be updated firmware available for Push Active. This is a 5 band Equalizer that allows you to adjust the low, mid low, mid, mid high, and high sound frequencies to your preferred levels, personalizing your sound experience. No, you will need to re-link to the APP and customize your button actions again. Do I need to be linked with the SKDY APP for this feature to work? A tone will indicate a successful reset, and the RIGHT earbud will flash purple 3 times, a voice prompt will say Ready to Pair, and both earbuds will pulse red/blue/. When your earbuds are in the charge case, open the lid to Auto Power On your earbuds. With Bluetooth turned on and your product connected to your phone, you should be able to link to the Skullcandy App. Podcast Mode removes most of the bass response and is great for podcasts or audio books. This is done very easily through the SKDY APP, where you customize both your LEFT and RIGHT earbud independently. Please also note the audio share between users may take up to 5 seconds to sync. For Indy Evo, Indy Fuel and Push Ultra we are limited on what we can do in the Skullcandy application due to the product's limitation. in Check the battery level fuel gauge on the charging case to ensure the case is holding a charge. This is a massive feature benefit, allowing the user to activate their default device assistant (for example Siri, Google, Alexa) to send a text, make a call, set a timer, or confirm the speed of light, anything at all, hands-free while your phone is in your pocket or backpack. While paired to a device and linked to the SKDY APP, you can toggle between the EQ Modes only from within the APP. Sometimes I hear the tone that indicates voice controls were listening, is there something wrong with my product? The white LED indicator above the USB-C port will pulse WHITE while charging, and will remain ON when the case has become fully charged. Does PUSH ACTIVE have some sort of fast charge? When first opening the SKDY APP you will need to agree to the Terms of Service and Privacy Policy ensuring that SKDY will keep the very limited data necessary to link private and secure. There is updated firmware available for Push Active!IMPORTANT: Ensuring that you have the latest firmware on your Push Active earbuds will alleviate the majority of troubleshooting issues. What is the suggested BT range for the optimal Audio Share experience? For more information check out the Skullcandy App Help Page, You can download the Skullcandy App on the. 1st Time Pairing after unboxing when removing earbuds from the case: Pair to a new device: (after 1st time pairing, while earbuds are connected), Pair to a new device: (after 1st time pairing, while earbuds are non-connected). 2022 Skullcandy.com All Rights Reserved. Not always, there are some limitations that will interfere with the hands-free voice control performance. For both Android and iOS, the Skullcandy App is required. The voice prompt will say Ready to Pair, both earbuds will pulse red/blue, and you can select PUSH ACTIVE from the new available Bluetooth device list. Can I use Siri/Google Assistant/Alexa with my PUSH ACTIVE? To unlock all of the incredible Skull-iQ features, scan the QR code on the front of your packaging or in your Quick Start Guide to quickly download the Skullcandy APP. No, only the user sharing audio will maintain their hands-free voice control, track control, and play/pause capability. All rights reserved. If you have declined Bluetooth permissions you may have to go into the app settings and re-enable. Please try again. I use the sesh Evo's it registers them on the app. Plus, your earbuds tell you how much battery is left every time you remove them from the case. Likely, if you have a hard time hearing someone else speak toyou,itsprobably going to be hard for the earphone to hear you, too. You can then customize your button functions so that you can use your earbud UI to turn ON/OFF. 2 hours charging the case to 100% via USB-C cable, 1 hour of your earbuds in the case to reach 100% capacity. Please try again. You will be able to listen up to 30+ feet (10+ meters) away from your paired device, though your connection experience may vary based on your environment. Yes, as well as to a phone, tablet, MP3 player, laptop, or anything else with a Bluetooth connection. But after I add them the app blanks out as if I didnt attempt to add them. However, when the user disconnects, and then reconnectsthe earphones again (e.g., places them in the charge case and removes them later), the app willautomatically launch when the earphones reconnect, and voice controls will work as expected. ***. Instead of buying new earbuds for the latest features, your Skull-iQ-enabled earbuds allow you to add new features as theyre developed. Each LED represents 25% charge capacity, and while charging they will go from pulsing until all four LEDs are solid, which means your case is 100% charged. There was an error subscribing your email address. However, even if you cannot use the app for sound profiles and registration, all customerscanexplore the Skullcandy brand, get support, and learn more about our technology partners, like TileTM, through the Skullcandy App. Please note that SKULLiQ and the SKDY APP will only be supported on your mobile devices, and will not have APP support with your PC, iPad and MacBook.