We will be more than excited to welcome you many times more at our Bahia family ! Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Own or manage this property? great staff. We observed the water in the pool being tested. No soliciting with extra offers which we appreciated so much. Does Bahia Principe Luxury Sian Ka'an offer any business services? That's how we know our reviews come from real guests who have stayed at the property. It is great to read this amazing review regarding the service received during your previous stay at our hotel. for a good 25-30 min before we decided lets just leave and pay for food on the way. Free drinks, and the people were very helpful, polite and humble. Guests are required to show a photo ID and credit card at check-in. But this didnt bother us since we loved walking the 30 minutes in the morning and come back to the hotel with the train which runs every 15 minutes. Nearby attractions include Akumal Beach (2.4 miles), Akumal Natura Rescue (3.5 miles), and Mayamar (2.5 miles). Their Energy and Creativity for sure makes this place special. We have been here two other times and have really enjoyed it. Unfortunately every review does have a negative side. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. the room with the bugs-they did give give us another one almost to the end of our staying after we complain and complain we ask to speak to a general manager to report the matter there was never one on duty..It is bad on their part..Now what is frustrating for me is that 2 years ago i got drag into a Privilege Club member Ship by a whole group of professional Liars that tell you how well Bahia Principe will treat you.During this stay on July 2022 for me was very disappointed had to wait 20 to 30 minutes for a privilege car and had to share it sometimes with people that din not belong to the club,the drivers were rude.i definitely will no longer stay at Sian kaan nor i recommend it to others specially if you are paying top dollars Dear guest, We appreciate you taking time to express your comments about your stay with us. Actual travel distances may vary. Aside from a friendly staff and free drinks, I wasnt loving my stay. Booking.com. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. What food & drink options are available at Bahia Principe Luxury Sian Ka'an? Excelente todo. Melissa from animation- just a wonderful and very energetic young lady. I received special treatment from the poolside bartender Carlos, he knows how to mix customized drinks. Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge. We are glad to know that you have enjoyed our facilities and the service that was provided during your stay. At Bahia Principe Luxury Sian Kaan - Adults Only - All Inclusive you will find a tennis court and a fitness center Other facilities offered at the property include entertainment staff, a nightclub and luggage storage. thank you all., We have been here two other times and have really enjoyed it. The staff there is very attentive; Igleyda and Aremi were the kindest and made every meal an absolute pleasure. Shows are varied and descent. ENTERTAINMENT TEAM - FANTASTIC!! Get instant confirmation with FREE cancellation on most rooms! We stayed at kore in tulum Last year and had a way better experience. nice location. Tables would not be cleaned down on a night and the floor was filthy (especially around the bin area). This property is part of the Travel Sustainable program, which means its taken significant steps to make your stay more sustainable. Taxes and fees that are shown are estimates only. They were suppose to have the rooms ready we booked weeks in advanced,we pay for junior superior rooms 3 persons per room-- we checked in around 11:50 pm there was only one bed, a sofa bed in each room so nasty and dirty!! We are glad to know that you have enjoyed our facilities and the service that was provided during your stay. This was my second time here and just got back from this amazing resort a few days ago. Booking not found double-check your booking number and PIN then try again. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. I used a chair from the Cenote Bar most days. thank you all. Bahia Principe Luxury Sian Kaan - Adults Only - All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival. 250, Akumal Quintana Roo, 33000 Akumal, Mexico, Bahia Principe Luxury Sian Kaan - Adults Only - All Inclusive, Excelente todo. Stuff do really great job there. It was good value for the money., Amazing food, a'la carte restaurants, drinks and Service. The jungle canopy has grown over the years. Positive comments always motivate the staff to provide excellent service, thank you so much. Such a great resort that I extended my stay! Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. We would like to express our appreciation for your comments and for mentioning our staff, they will be so happy to read you. The name on the credit card used for payment must match the name of one of the guests on the reservation. On arrival our room was as selected, superior garden with tub in Villa 9. I cant wait for my next visit! You can sort and/or filter them by time of year, review score, and more. We will be more than excited to welcome you many times more at our Bahia family ! Please see our partners for more details. Great food, nice amenitiesetc. We will be more than excited to welcome you many times more at our Bahia family ! Bar fully stocked and bathroom with towels and toiletries. Thank you for taking some time to express your impressions during your stay with your Bahia Principe family. We recommend calling ahead to confirm details. Maiko Quality of food good. Are there opportunities to exercise at Bahia Principe Luxury Sian Ka'an? Alux Excellent. Amazing food, a'la carte restaurants, drinks and Service. Does Bahia Principe Luxury Sian Ka'an have airport transportation? Good breakfast buffet, and great dinner options. Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby and in rooms (free of charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Your current currency is Polish Zloty, Choose your language. Your evaluation is very important for us, positive comments always motivate the staff to provide excellent service please be assured that we have shared your feedback with the rest of the team. Nemesio at akumal pool bar and Misael at the akumal beach bar - super job thank you! Some people we spoke with seemed to have that expectation, and appeared to be somewhat disappointed, therefore, I want to set a realistic expectation. To edit a review youve already submitted, contact our Customer Service team. Roque at both Maiko and Alux- this guy deserves a raise!! Best regards, Tania Velzquez Bahia Principe Luxury Sian Kaan, We arrived on a Friday night, it was fine, the weekend was fun until about Sunday when we realized we could make reservations at the restaurants at Sian Kaan and the other Bahia locations such as tulum, coba and akumal. Bad singing and harmonizing. facilities, amenities, location, but most of all the staff. Is parking available at Bahia Principe Luxury Sian Ka'an? Ideally, we'd publish every review we get, positive and negative. After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. Main buffet- Anabel decorated the breakfast table with flowers, michas gracias Anabel. App does not recognize my reservation. Our room was very spacious and the air con was amazing!! Respect the privacy of others. Offering an outdoor pool and a restaurant, Bahia Principe Luxury Sian Kaan - Adults Only - All Inclusive is located in the Riviera Maya town of Akumal. Yes, Bahia Principe Luxury Sian Ka'an offers airport transportation for guests. Your current language is English (US), Carretera Chetumal Km. He was sent away and told to return after we had eaten!! Nothing special here. Currency Exchange: Need local currency? Please, approach our public relations desk and contact one of our Guest services managers, they will be happy to assist you. All your observations are well received and we will do our best to reinforce the areas mentioned. Super mis expectativas0. Hotel chain/brand: In the Entertainment staff Jonathan is a hardworking, friendly and energetic young man! Thank you everyone for making our 4th stay as memorable as the others. (although we were allowed 20 a la cartes during our stay we only booked 6, choosing to spend leisurely suppers at the buffet) Cenote Snack Bar initially we could serve ourselves but due to increased C19 rules towards the end of our stay it was by plate order only. The hotel was in general good, the food was plenty and well cooked. Lots of heavy smoking all over so cant breathe fresh air without inhaling cigarette smoke. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. Get the travel advice you need. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Our philosophy is focused on our guests satisfaction and we really want to change your perception. There is no better reward for our work than reading the excellent time that you had due the excellent services and attention from all our staff. Please take into consideration that this is a wonderful solid resort, and is not for those looking for the newest, trendiest , super luxury resort. the food buffet was excellent. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Bernie, who had so much energy, Victor (who was a sadist in aqua fit!!) Loved Sian Kaan as it was the quietest and more chilled (adults only) resort. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Take into account that its further away from the beach. Quite honestly with the cleaning regime visible I felt safer at the SK than anywhere in my home town! We've sent you an email so you can confirm your subscription. Please dont include personal, political, ethical, or religious commentary. Stay elsewhere if possible. Please enter a valid email address. They do not have a tandoor so the naan bread is your typical supermarket type. Our Best regards from sunny Mexico, Tania Velzquez Bahia Principe Luxury Sian Kaan, Having the worst experience. There are many 4 and 5 star resorts in the Yucatan, but the people at Sian Ka'an made this resort stand out. All comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. The buffet restaurant had a routine of taking temperatures of guests on entry at certain times of the day, with signs to use hand sanitizer plus gloves before entry to the buffet. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Myself and my husband chose this resort as it was Adults only. The hotel was really nice. Will I even have somewhere to stay when I get there? The fried bread (Bhatura) was excellent and we asked for a double serving each time we went! Contributions should be appropriate for a global audience. You will enjoy your stay and surely return! Free Private Parking Available On Site, Select dates to see this property's availability and prices. For us it was the problems we had with our mini bar, sometimes not getting filled or missing items out when they did fill it which made us have to complain at least 5 times to Concierge, something we could have done without. Everything exceeded my expectations once again. Dear guest, Receive our warmest regards from your house at the Mexican Caribbean. If you stayed at this property through Booking.com, you can write a review. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. I'm soooooo stressed. We have stayed at several of Bahia Principe hotels and this one was definitely the best! This resort is 59 mi from Cancn International Airport. What makes this resort one of our go-tos is the people. There is a good variety of spirits but make sure you ask for a specific brand otherwise you will be given out of the well. If you booked through us and want to leave a review, please sign in first. !, Excelente todo. You can only leave a review within 28 days after check-out. Sone if the flavored alcohol drinks tasted of artifical sweetener which I did not like. Super mis expectativas, The hotel was really nice. Some of the employees remembered my husband and I, and it was just fantastic to see their smiling faces again. What also made our vacation special was entartaiment team! We tried to hail a cab to go eat dinner at a local restaurant not at Bahia but the cab fare was $40 one way! This is a very nice resort with lots to do in the sister resorts as well- with lots of pools, bars, restaurants and entertainment. This is the version of our website addressed to speakers of English in the United States. SK went above and beyond cleaning surfaces, tables, chairs. Great thanks for Victor for amazing morning joga and also Anahi, Valentino, Gustavo and others for lot of fun activities. Read more about possible travel restrictions before you go. Hotel, If you are a vegetarian, do not stay here. Payment at the property is not accepted. Each review score is between 1 and 10. What also made our vacation special was entartaiment team! Claim your listing for free to respond to reviews, update your profile and much more. He helped us many times with questions and personal issues. Rooms 420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite. Thali Good Indian cuisine. They are all great, but the service, rooms, grounds, and amenities at Sian Kaan are the best! Faustino- smiling, attentive and always had a good attitude Alina- wonderful personality, always smiling and was eager to help in any way. Yes, free parking is available to guests. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. Todo el hotel impecable. Some of the restaurants were not so good as far as the food but the buffet was good. As return guests we knew the high standards of the SK in years past, and were not expecting it to be the same due to C19 on this visit. Top room amenities include a minibar, air conditioning, and a flat screen TV. if the writer is claiming to be someone else). Dear guest, First of all, thank you for choosing one more time our little paradise for your Mexican holidays! While I understood that the. Extras include a seating area. Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Prices are the average nightly price provided by our partners and may not include all taxes and fees. * I have to say that the main thing which made this holiday one of the best we have ever had was the amazing Entertainment Team!! Dear ForrestG701, Good afternoon, We apologize for any inconvenience you might be having completing your online check-in. Our final visit was marred when the maitred felt it was acceptable to present my husband with the wine bill when we were still eating our main course. The staff was helpfull. absolutely worth my stay here in Tulum., loved that we had access to the other hotels as well depending on what you were looking for. Great thanks for Victor for amazing morning joga and also Anahi, Valentino, Gustavo and others for lot of fun activities. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Always asked if we were enjoying our stay, making small talk, and always smiling. absolutely worth my stay here in Tulum. The vast selection of restaurants and entertainment. Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay. Cancellation and prepayment policies vary according to accommodations type. without pillows no sheets nor blankets and no bottles of water-we call them they said in a few minutes,waited call again fall sleep it took them 3 1/2 hours to bring the blankets they were knocking at our door around 3:20 but no water,one room have beetles and some type of small bees one AC box was not working, they came a make our bed but were not putting enough drinking water,soap or toilet paper- we ask after 3. day for toilet paper and they got the guts to ask how many people ere there in my room silly right? SK in the past was renowned for the quality of its food in all of the restaurants. Reviews are most valuable when they are original and unbiased. Are any cleaning services offered at Bahia Principe Luxury Sian Ka'an? All distances are measured in straight lines. These issues did not interfere with the comfort of our room. In other hand we are thrilled to read you love the personal attention of our staff. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. They fixed that, I could check in, but will not allow me to book restaurants as promised, my transfer as promised. S'ian Khan has a lot of rooms with jacuzzis - these are amazing! We were able to relax and enjoy every one of the things we look for in our holidays: outstanding food, friendly service, clean place, beach, pool. We hope that we will be able to welcome you back soon . What are some of the property amenities at Bahia Principe Luxury Sian Ka'an? We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. We hope to have the opportunity to welcome you again in the future. Too noisy for our liking, but food was OK. Cleanliness of the resort, especially during C19. We had an amazing time. Italian Just your regular pasta/pizza restaurant. Tania Velzquez Bahia Principe Luxury Sian Kaan. If you feel like visiting the surroundings, check out Xcacel-Xcacelito (3.4 mi) and Kantenah Bay (14 mi). Contributions should be travel related. Our room temp could not be changed and/or it was being controlled so we couldnt adjust it. I was a great locatiin close to the lobby. In the lobby, when we were leaving, our three amigos performed and sang the classic Bahia performance as a farewell gesture. Which popular attractions are close to Bahia Principe Luxury Sian Ka'an? Featuring a shower, private bathroom also comes with a bath and a hairdryer. Shows end at 10PM. The staff in restaurants, bars and around the resort could not do enough for you, and were extremely attentive. Additional sorting options might be available (by type of traveler, by score, etc). Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room. This property has taken extra health and hygiene measures to ensure your safety is their priority, Great location and facilities for couples, How to get to Bahia Principe Luxury Sian Kaan - Adults Only - All Inclusive from Cancn International Airport. 1542720,1563710,1542630,1565870|2,1548020|3,1550830,1568250|3,1566560,1561630,1565870,1563710|2,1565080,1557080,1561220,1561950,1553180,1568250,1563880,1559850|1,1565670,1563710|6,1565870|4,1559850,1535640,1550830|3, Bahia Principe Luxury Sian Kaan - Adults Only - All Inclusive (Resort), Akumal (Mexico) Deals. were so attentive, helpful and overall wonderful during our stay: At the Sian Kaan lobby bar: Johvanny, Carlos, Randi- they joked around with my husband and I, they were always smiling and happy to her us whatever we wanted to drink. Unpaid reservations will be canceled prior to arrival. Certain services and amenities may be reduced or unavailable as a result. My fav was the buffet which offered a delicious and changing selection. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. There's no capacity for cribs at this property. Choose your currency. Regards from The Mexican Caribbean! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Stuff do really great job there. This property has currency exchange on site. Kind Regards from sunny Mexico, Tania Velzquez Bahia Principe Luxury Sian Kaan. Kind Regards from Mexico, Tania Velzquez Bahia Principe Luxury Sian Kaan, Second day in to visit transport cart crashed and they just left it , also woke up at 4.30 by workmen and lorry's also 3 days without a/c , then moved but overall most of staff was nice but to sack driver and refuse to give accident report , not good enough, Dear Guest, Thank you for choosing us as your holiday destination; it was a great pleasure to welcome you! The room was very spacious and the facilities were well preserved and great for relaxation. They exceeded our expectations. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Free WiFi access is available in this resort. By far the best duck I have ever eaten. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Please enter the dates of your stay and check what conditions apply to your preferred room. We are thrilled to read you loved our entire facilities and makes us proud to prove you felt the excellent atmosphere we have created for our guests. Only a customer who booked through Booking.com and stayed at a specific property can write a review.