These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. I ordered hot latte and then chocolate mint cake but the cake wasn't good. Naturally Yours, Really appreciate and enjoy it very much. Everything's great except the coffee shop near the lobby. Hotel management have put in effort to do a birthday surprise decoration. We are delighted to welcome you at our hotel and we do hope that our facilities and services could met your expectation. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. We stayed for 3d2n at The premiere room, it wasn't spacious but we love the view from our room. We verify reviews to ensure the traveler booked with Expedia Group. When we back from dinner we found our room was cleaned again with xtra chocolate on the table . Our team will definitely be happy to read what you wrote. Handy Bunardy Reception / front desk need be more friendly Sliding door for bathroom and toilet to be made separately. Thank you for your kind words and we look forward to seeing you again. Located in Cisarua, The Botanica Sanctuary is in the mountains. Naturally Yours, All content should be genuine and unique to the guest. One of the staff like hope us to leave the table after dinner, he asked to clear up the plate after 1 minute we finished eat. The resort is very close to Taman Safari. Botani Square is worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Taman Safari Indonesia and De Voyage Bogor. Love the ambience, design, atmosphere, staffs. They are also applicable regardless of the sentiment of the comment. The bed, the hotel's modern interior design, the staff's friendliness & willingness to help. Our room type was junior suite located just below the Restaurant. This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds. They have everything from Asian, Western to Indian & Chinese! Rooms are well design n clean. The above list may not be comprehensive. Look forward for interesting promo for our next visit. Enjoy luxurious treats and incomparable experience by staying at The Botanica Sanctuary. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Booking.com. Dear Mrs. Beny, We are thrilled that you loved your experience at The Botanica Sanctuary. Clean, friendly staff, good design hotel. And 13.00 PM check out is very common. The room was good in design, but it was difficult to use because the toilet and shower room could be seen from the bed. The last day I stayed in the hotel before check out, one of hotel employee (forgot her name) was knocking on my door room 1108 and asking impolitely when will I checked out from the room and threat that she will apply late check out charges/additional charges on the room. The location is wonderfully quiet and relaxing. Business-friendly amenities include desks, desk chairs, and phones. Handy Bunardy This made my children tired of waiting. if the writer is claiming to be someone else). Baru Tegal, Desa Cibeureum, Cisarua - Bogor, 16750 Puncak, Indonesia. Naturally Yours, Naturally Yours, Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Naturally yours, We are thrilled that you loved your experience at The Botanica Sanctuary. Breakfast has many choices but the teste is standard. the pool and the view. 5. Thank you for your kind words and we look forward to seeing you again. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Taman Safari No. Thank you for your kind words and we look forward to seeing you again. Loft room with 2 floors concept, personally like the room design and very well use for family. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience. It might good to look at the shower sink as the water cant flow down the drain smoothly, thus creating the water to overflow. It was an uncommon instance and well do better in the future. Naturally Yours, We are delighted to welcome you at our hotel and we do hope that our facilities and services could met your expectation. Dear Mr. Karta, Travelers may receive a savings voucher when they submit a review. This hotel features 2 restaurants, an outdoor pool, and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. The Botanica Sanctuary is located in area / city Cisarua. Halim Perdanakusuma Intl. Unfortunately hallway has kind of smell and I've told the staff the next day I checked out. We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Sign up and we'll send the best deals to you. Handy Bunardy Complete amenities. However, the hotel was responsible for providing an apology in the form of delicious cakes and coffee that can be enjoyed in its restaurant. Additionally, rooms include complimentary bottled water and coffee/tea makers. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for taking your precious time to share us feedback about recent stay experience at The Botanica Sanctuary. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. In addition, guests can give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. The pillows are super comfy, love it! Thanks for leaving us such a wonderful review. Dear Mr. Ivan, Jalan Taman Safari 101, Kp. The room was clean and large enough for a family of 4 (2 young kids). All food for my dinner was delicious but for pasta was too salty :(, Dear Mr. Okie, Thank you! Handy Bunardy Thanks for leaving us such a wonderful review. The air is cool. The next time we will also book the suite on the higher floor so to get the Mountain View. Handy Bunardy Savor your favorite dishes with special cuisines from The Botanica Sanctuary exclusively for you. Thank you for your kind words and we look forward to seeing you again. Disinfectant is used to clean the property, Property is disinfected with electrostatic spray, High-touch surfaces are cleaned and disinfected, Sheets and towels are washed at 60C/140F or hotter, Follows standard cleaning and disinfection practices of Ascott Cares (Ascott Limited), Protective shields in place at main contact areas, Personal protective equipment worn by staff. The meat in the steakhouse in the hotel was excellent. Breakfast time start from 07:00 until 10:00. Our team will definitely be happy to read what you wrote. Save 10% or more on thousands of properties with member prices. Overall, this property offers a very good service and experience. The only way to leave a review is to first make a booking. Really like the facility, clean, also there are a lot place to sightseeing like swan lake, pine forest and so on. There are plenty of tourist attractions nearby, such as Taman Safari Indonesia within 1.65 km, and Gunung Mas Agro within 2.22 km. Rooms open to balconies. General Manager. Contributions should be appropriate for a global audience. WiFi is available within public areas of the property to help you to stay connected with family and friends. Our team will definitely be happy to read what you wrote. I do understand that we need to check out immediately, but we don't experienced in any 5 star hotels that an employee asking impolitely and threat with additional charge. The room wasn't ready when I checked in. Creative ideas that combine minimalist and industrial designs are balanced in the room. The buffet restaurant had flies flying around the food and could spoil the food, The nature greens and area and hotel interior One of the staff took our table before we arrive, while we had already booked a table for dinner at steak house. Enjoy the staycation and will stay again in future. Our Swimming pool facility is closed temporarily during 17 - 19 May 2022 due to under maintenance. Was here for staycation with my hubby. the swimming pool does not have any shade which limit the time to enjoy the scenery at the pool area to early morning and late afternoon only. Room feel too small, and the hotel also feel too small, and the swimming pool seems weird, Breakfast and the lobby design as well as the surrounding area with the next door hotel, the ambience, breakfast and the hotel is clean, Error: General Manager, Dear Mr. Muhammad, Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted. Looks forward coming back again. When guests stay at the property they check out how quiet the room is, how friendly the staff are and more. Please dont include personal, political, ethical, or religious commentary. The facility is clean and well designed. We sometimes show external review scores from other well-known travel websites. Amazing hotel with nice view on the mountains. You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didnt actually stay there. We would love to hear from you and we look forward to welcome you again in the near future. Baru Tegal. They advise me to check in before Taman Safari as there were discount 10% for ticket Taman Safari. Fees and deposits may not include tax and are subject to change. The Botanica Sanctuary offers 166 air-conditioned accommodations with minibars and safes. Please feel free to reach out to us directly with any further comments, concerns, or suggestions you wish to share. Speed up your search by choosing what you need, Feeling unsure? Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement. There is no way they are keeping to covid protocols, The restaurant manager is a wonderful host who understood our needs and took great care to make sure our anniversary dinner was special despite the covid restrictions, Food for breakfast so cold (not hot anymore), Access to the resort is very crowded especially weekend. Note that guests submit their subscores and their overall scores independently, so theres no direct link between them. Handy Bunardy By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Your current language is English (UK). The most helpful contributions are detailed and help others make better decisions. Choose your currency. Naturally Yours, Fantastic hotel. I love the room, spacious enough for a couple but maybe not for a family with kids. premier location to Taman Safari , Room was super clean . there is no sufficient place to store our belongings during in the pool or in whirlpool if we dont get a seating. Wheelchair accessible (may have limitations), Front desk staff will greet guests on arrival, Rollaway/extra beds are available for IDR 350000 per night, Extra-person charges may apply and vary depending on property policy, Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges, Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed, This property accepts credit cards and cash, The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation, No pets and no service animals are allowed at this property, Minibar, in-room safe, desk, laptop workspace, Fee for buffet breakfast: IDR 170000 per person (approximately), Liked: Cleanliness, staff & service, property conditions & facilities, room comfort, A recommended hotel to stay near Taman safari. All rights reserved. Reviews are most valuable when they are original and unbiased. Handy Bunardy Kids also love your loft room since it provides new experience while staying on family holiday. Check our curated reviews for honest descriptions about this accommodation. I like the soaps, shampoos and conditioners that use the brand Sensatia. General Manager. Each review score is between 1-10. emails, phone numbers or credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (e.g. Guests can pamper themselves by indulging in the onsite spa services. She asked because already 12.15 and latest hour of check out is 12.00. The Botanica Sanctuary is a hotel with great comfort and excellent service according to most hotel's guests. We've sent you an email so you can complete your subscription. We are thrilled that you loved your experience at The Botanica Sanctuary. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details. Thank you for taking your precious time to share us feedback about recent stay experience at The Botanica Sanctuary. You can change your stay details here, Dear Mrs. Uswatun, Naturally Yours, We make it clear when weve done this. The room service is fantastic. Breakfast was great and we loved varieties of foods served. Thanks for leaving us such a wonderful review. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. Airport (HLP) - 118 min drive, Restaurant Raidan - 6 min drive, Eco-friendly hotel with 2 restaurants and spa services. Hotel surrounding is great, green, clean and fre, A wonderful hotel where you can spend a relaxing time surrounded by nature, Nice place for leisure and relaxing in green area not far away from Jakarta, It's a beautiful hotel with a lot of potential, it was great! putting beach umbrella at each seating will help provide the shade. the hotel is new, well designed, clean in green environment. Our team will definitely be happy to read what you wrote. Additional sorting options may be available (by type of traveller, by score, etc.). This is the only hotel that clean the room twice in 24 hours. We would love to hear from you and we look forward to welcome you again in the near future. To get the overall score that you see, we add up all the review scores weve received and divide that total by the number of review scores weve received. Recreational amenities at the hotel include an outdoor pool. Everythings just great. The experience I can share is that the check-in process is long and very time-consuming. Thanks for leaving us such a wonderful review. We booked the Junior Suite with a balcony with view on the garden. Location 101, Kp. If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. Your current currency is U.S. dollar, Choose your language. A highly recommended hotel for staying in Cisarua. Handy Bunardy staff very helpfull . It was really a nice stay. The food taste good and the service were great. We would love to hear from you and we look forward to welcome you again in the near future. Your contribution should be yours. An Accommodation may choose to reply to a review. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. I can see the difference between providing service to Chinese guests and non Chinese. This property has signed the UNESCO Sustainable Travel Pledge. Ideally, we would publish every review we receive, whether positive or negative. the staff is very friendly. 3. and would definitely go back, Personal or sensitive information (e.g. 4. Please feel free to contact us should you have any suggestion to improve our quality. We will definitely go back to the hotel. Contributions should be travel related. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. To edit a review youve already submitted, please contact our Customer Service team. Desa Cibereum, Cisarua, Bogor, Cisarua, Puncak, Jawa Barat, Indonesia, 16750. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. That's how we know our reviews come from real guests who have stayed at the property. The price was reasonable and exceeded expectations. Our team will definitely be happy to read what you wrote. Copyright 19962022 The breakfast is superb. See what's going on at Sentul International Circuit. Their breakfast was tasty but lack of variety. If you like, you can sort and/or filter them (by time of year, review score, etc.). Please feel free to contact us should you have any suggestion to improve our quality. bucharest gradina communist Respect the privacy of others. Car parking space and rain canopy too small. Extraordinary! Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers. Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate. Check in time which took pretty long to proceed. Although finally we checked out before 13 PM. The bathroom is great, we love the giant rain shower and it fit us both perfectly. We wanted to order sandwich but out of stock and it wasn't even 8 PM yet! The view of Mount Pangrango is very clear from the restaurant and room balcony. It can be seen that the construction process and the contractors used are very professional. After he cleared up the plate, I asked him to bring tissue, but he didn't came until I leaving steak restaurant. General Manager. Love the amenities , shampo shower gel and conditioner good quality make my hair feel soft. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window, Jl Taman Safari 101 Kp Baru Tegal, Desa Cibeureum, Cisarua, Cisarua. General Manager. Its an amazing hotel with a beautiful view on the mountains. Housekeeping is offered daily and irons/ironing boards can be requested. If we find any, we delete them and, if necessary, take action against whoever is responsible. Thank you for sharing your feedback about recent experience at our resort. Bathroom amenities was so lovely since they gave sensatia botanica as a body care. The hotels fitness center is a must-try during your stay here. The interior of the hotel is also very nice. Sorry. The sound of chair and table being shifted was so disturbing. Overall Our experience was enjoyable. The swimming pool is equipped with a hot water jacuzzi. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Please enter a valid email address, Thanks! the location is very strategic, the rooms are comfortable, Buffet was far too busy. although the conditioner pump was broken and the bottle was sealed to the wall . panoramico sentiero tripadvisor After their trip, guests tell us about their stay. Excellent staff and services, comfortable rooms, nice view, and delicious foods. General Manager. General Manager, 1. This hotel really perfect for staycation, for family holiday. You must try soaking with a view in rooftop jacuzzi. Jl. General Manager, Dear Mr. Ichsan, Available in some public areas: Free WiFi, Buffet breakfast available for a fee daily 7:00 AM10:00 AM: IDR 170000 per person. If you booked through us and want to leave a review, please sign in first. Overall the hotel environment is very comfortable and the room hygiene is very good. Dear Ms. Sherly, Were sorry your experience didnt match your expectations. Thanks for leaving us such a wonderful review. Naturally Yours, Location is just perfect with beautiful and green surrounding. We are thrilled that you loved your experience at The Botanica Sanctuary. This information is provided by our partners. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether its just a rating or contains comments as well, etc.). Thank you for your kind words and we look forward to seeing you again. Please feel free to contact us should you have any suggestion to improve our quality. We also love the balcony facing the garden, we can actually see and hear the fountain down in the garden. I said, I will check out max 13.00 PM because me and family were checked in around 4 PM, 1 hour late from hotel 's check in policy @3 PM. We are thrilled that you loved your experience at The Botanica Sanctuary. This complaint also I have explain to the front officer staff, we explain that this attitude of the hotel staff was offended us. This Cisarua hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Thank you for taking your precious time to share us feedback about recent stay experience at The Botanica Sanctuary. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. We are delighted to welcome you at our hotel and we do hope that our facilities and services could met your expectation. I stay foe 2 days but mineral water only given once. Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself. 2. Looking to enjoy an event or a game while in town? We would love to make things right if you give us another chance. the breakfast food could have been better in term of taste. Handy Bunardy fresh clean air, comfortable room, good food, excellent services. Other amenities include spa services, concierge services, and laundry facilities. This service may contain translations powered by Google. However, we wont display any review that includes or refers to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once theyre 36 months old or if the Accommodation has a change of ownership. The following fees and deposits are charged by the property at time of service, check-in, or check-out. We have more than 70 million property reviews, and they're all from real, verified guests. Booking.com does not accept responsibility or liability for any reviews or responses. General Manager. Dear Mr. Chandra, Have an enjoyable and relaxing day at the pool, whether youre traveling solo or with your loved ones. 42-inch Smart televisions come with cable channels. Very great experience.