Through state-of-the-art construction methods, we use the finest materials to build each cabinet to your exact specifications. He was too lazy or clueless abourt pre-drilling into the solid maple cabinets causing some splitting. Highly recommended to anyone with Kraftmaid. I ordered, from Lowes, Kraftmaid cabinets. Completely unacceptable. WRONG. Cabinets were ordered and when delivered our corner cabinet was missing along with the Corner sink cabinet that essentially had to be built from scratch. To view a wide selection of ideas for cabinetry solutions by room, visit our room gallery and become inspired. If half of it wasn't up I would have cancelled the whole project. Top, KraftMaid offers many of our storage solutions as after-market installations or kits. When we call to schedule your delivery, letthe agent know of any potential hazards or issues related to your delivery location. Would not purchase again. I have used Kraft Maid cabinets for 5 projects. For the KraftMaid retailer nearest you, please visit our Find a Retailer page and enter your ZIP code. Because semi-custom kitchen cabinets give you the perfect blend of style, selection, and affordability. Our experienced sales team is here to help you in any way we can. Many people have concerns about ordering on line. So, I wish I would have found these reviews before we purchased our Kraftmaid cabinets. Can I purchase KraftMaid cabinets online or directly from the factory? We did our own install and everything went great. The color, door style and cabinet size & storage options make designing a kitchen as a new special space for customers easy and Im so thankful Keep up the good work. 4-6 weeks my ass Crapmade! Rush replacements expected to take no less than four weeks. You can learn more about KraftMaid Momentum by visiting www.kraftmaidmomentum.com. Charge cards offer you a great deal of protection. To identify the stain on your cabinetry, please refer to your purchase receipt or invoice number of your original order. We are a member of the Better Business Bureau. I have no idea where they are now. KraftMaid can only ship online orders to valid street addresses and cannot ship to P.O. Kraft Maids excuse back then was a change in the glue that act to bind that interior film to the wood. Camping indoors for weeks already no end in sight. At your request, we can ship your order freight collect. Today 1/27/2022 I do not have cabinets. Top, KraftMaid cabinetry is available for the kitchen, butlers pantry, bathroom, bedroom, office or library, great or family room, laundry and craft rooms, dining room, bedroom, bonus room, lower level kitchen, and entry way - basically anywhere in your home where you want beautiful customized furniture. Had Kraftmaid cabinets in my other house that lasted for 15 years with no issues. If we were ever to do another kitchen again or anything that need cabinets we'll definitely go with Kraftmaid again. Email us Today to get a personalized quote. Once I place my order, when can I expect to receive my cabinets? I was supposed to disassemble the drawers, drawer glides and doors and replace them with the new parts. They'd been left in a warehouse somewhere and the freight company had to go get them and make the delivery. I like that Kraftmaid sink cabinet is made of a durable plastic so I not have to worry about water under the sink doing damage. Still waiting for the new island drawer replacement. Can I purchase KraftMaid cabinetry for every room in my house? If you are storing cabinets andmaterials inside your home, be sure tocover your flooring in the designatedstorage area to prevent any damage. I would spend a little more and avoid this company. Highly recommended to anyone with Kraftmaid. The plastic brackets in the pantry break every year and are a constant source of grief. Get the latest updates. I contacted Kraftmaid for doors replacement. I wish that I could add photos here as any buyer of cabinets would look at this and have the same reaction. Just chiming in as I have a kitchen with Kraftmaid and after 16 years, it is still wonderful. I spent $17k on Krapmaid natural cherry kitchen cabinets, large pantry and sprung for all of the extras during a complete kitchen renovation. Normal delivery time is 4 5 weeks, depending upon the geographic location of your delivery. Can I purchase a stain to coordinate the trim around my windows with my cabinetry? In the end, form your own judgement: I've had my custom made cabinets for 20 years and they have outlasted all of the original cabinets in our home. We were thrilled to discover that some premium features such as the soft closing doors and drawers are now standard. Cabinet Reviews: Kraftmaid Cabinets | Mid Continent Cabinetry| StarMark Cabinetry|Fieldstone Cabinetry| Urban Effects Cabinetry, About Us | Privacy |Terms and Conditions|Sitemap. I am a builder and I have a project that needs a large amount of cabinets? Keep a keen eye out for the inevitable scuff or touch-up and note those on a punch list of fixes for your contractor. As much as 5". Sold that house and retired to a cottage on Cape Cod in Massachusetts. I have not had my cabinets very long (four months) but they look great, and I have not had any problems. Its far easier to live with a house full of boxes waiting for installation than to live in a house without a working kitchen or bath. Top, Each KraftMaid retailer establishes their own pricing policies, which reflect shipping and handling costs to their specific area. Its match perfectly the original ones from 6 years ago. Top, We offer the option to purchase only the doors and/or drawer fronts. You oryou, installer will want to be able to find and easily access all materials when the time is right., Transparency in Supply Chains Act Disclosure. You will be notified once your cabinetry has shipped and give you the tracking number for the carrier who has your shipment. My wife is very pleased with the Kraftmaid kitchen. Unfortunately, we are not happy with our latest purchase. For your convenience, we also have an online payment form where you may enter your credit card information securely. Delivery day can feel like a whirlwind of chaos. You can track your order online 24/7 and view its status or shipment. Even when delivery times were extended, they came when promised. Have a plan for meals during construction. DO NOT BUY FROM THIS COMPANY. Top, Your local vendor can recommend certified installers (general contractor), interior designers and kitchen designers. However, not every style is available in every wood type. Our retailers will provide the design expertise and service you deserve for this exciting project. Thank you. We want your delivery to go as smoothly as possible.. They tease you at the big box stores that its a great sale or these are quality for the price but dont kid yourself. NEVER buy Kraftmaid. My wife waited for 5 years for her dream kitchen, after looking for right cabinets. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. You can always contact KraftMaid Customer Care to discuss your order as well. NEVER, EVER think that if you order name brand cabinets from a big box store that you are getting the same quality cabinets as the kitchen design showroom cabinets. The replacements arrived in a dilapidated box barely held together with tape. Top, Style names vary from retailer to retailer. I guess it is a sign of the times. That way, once you are satisfied with the finish/style, you may order the rest of the cabinets on your list. I was told all of the problems were within industry standards. I asked my sales girl and she basically doesn't know and offered no assistance to locate them. No special wood, no special finishes. Cannot believe these cabinets got through their supposedly high quality control! To view our current job openings, please visit our careers page. We chose Kraftmaid and overall I am happy but wanted to point out some things to consider if you are planning to order or have an order in production. Spent nearly 25K on a huge kitchen remodel and continually had to have cabinets reordered. Just a regular old, run of the mill 18" drawer, and we LITERALLY can't get it and they have no information on when we will. Not only was I missing cabinets in my order some were damanged. My cherry cabinets have held up beautifully after 10 years of use and the customer service is so fabulous that I can't think of a single reason to buy anything other than Kraftmaid. Do not buy kraft maid. This is a sad excuse for a company and I would stay away from ever purchasing from them. We bought Kraftmaid cabinets for both and spent roughly $30000 on the cabinets. Making food in a microwave on a foldout table in a bedroom. The most amazing part is that after we sent multiple pictures of the damage, were told they would not let the cabinets leave the plant without a second look WE STILL GOT DAMAGED PRODUCT. In the second shipment they forgot to paint. Customer service is lacking as they advise you to accept these minor defects. Then, you complete your cabinet design with your choice of finish and decorative hardware. I re-ordered and waited almost two months. Should you receive a damaged item that has been confirmed as a manufacture defect, notify us at once. I received multiple damaged cabinets, they forgot to glue the back of a pantry cabinet. It's short one, one wrong cabinet, one too big. OK first of all I am an experienced wood worker and have built custom face frame cabinets and am quite particular about my work. I contacted Kraftmaid for doors replacement. Its easier and far less expensive to try out ideas on paper than it is to change course after you order materials and begin construction. I got my doors free of charge and it looks gorgeous. Top, We offer more than 100 door styles in oak, hickory, birch, cherry and maple. Top, KraftMaid cabinetry is available at more than 3,500 retail outlets around the country, but we do not sell cabinets directly from the factory or online. Once your order has been processed for shipment it can no longer be cancelled; it will need to be returned. They are Very rude. We placed our order with our local Lowes March 15th, 2021 and got a message within 48 hours that our cabinets ETA was 04/15/2021. My sense of humor has been destroyed by these people at krapmaid. ANYTHING at a big box store is lower priced because the product is inferior, not because the big box store buys larger quantities; particle board vs. solid wood, for example. I really appreciated and more than happy for the service. Copyright 2020, Kitchen Cabinets Reviews, All Rights reserved. They look nearly identical to the cherry cabinets at a lower price point. Maybe? However, sizes will be configured to be used in KraftMaid Cabinetry. The refrigerator panel and the kick plate were in good condition. Please contact us using our online form. The cabinets themselves came with some minor nicks, scratches & defects but there was no time to re-order. Transparency in Supply Chains Act Disclosure. Additionally, some door styles are exclusive to certain sales channels. Upon receipt of your package you can initiate your return by contacting Customer Care and following the steps outlined below. Not only damaged in shipping but areas where you could see the wood, huge knicks in the wood, they painted over dust so the surface was really rough on almost every door. All other pieces had no paint in places, pock marks, ink marks, black marks, crooked drawers, poorly aligned joints and several had a layer of black dust. They could care less. Maybe this is the impact of the company now being owned by private equity firms more concerned with current profits than their legacy and the trust that customers can have in their products. While youre waiting, plan ahead for life during construction. On small orders or orders very far away such as in California, Washington State, Etc, freight rates may run higher. Cabinet, tile, flooring, appliance installs all delayed. Arrived weeks later, stabbed and destroyed by a forklift at trucking company. You have discovered the best site online for Kitchen Cabinet Reviews. Set your project into motion with a budget blueprint and a plan of action. Ill be ordering Kraftmade cabinents again. Here are a few more things to help your remodel go smoothly. The customer service is unbelievable nice (spoke with Stacey). Now we have to wait two more months for the damaged and missing items to make it here. We call it a Kitchen-at-a-time (KAAT) In most cases, you can expect your order to take roughly four weeks (depending on geographic location and timing of your order). Consider the number of cabinets you, ordered, plus trim, moldings and otheraccessories., Ideally you should choose a location where boxeswill notneed to be stacked and where theywont, Dontforget about storage space for other items such as flooring, sinks, and appliances. I've lost 6 months of my kitchen and living space for the tiniest kitchen project. Please validate your account. It's literally a plain maple cabinet with Kaffe stain- nothing special about it at all. The sales rep at lowes tried his best but always seemed busy and assumed we were kitchen contractors who knew exact details of things like starter molding & that the oven cabinet needs to be cut once installed. Small orders may be sent by UPS or FedEx Ground at your request. While I have had misc issues, four of those have been okay. What should I do? I emailed the pictures and a recap of the phone conversation. Our late April early May timeline got pushed back to late June. How does a company claim they have the highest industry standards and fail at four attempts to get the same cabinet door right. Shipping time for orders placed through kraftmaid.com is approximately 10-12 business days. Told 6-8 week leadtime. They asked for pictures. We will issue a full refund for the price of any item you return that meets this condition. (Designer Cabinets Online's website was designed by. We welcome the opportunity to make your project one youll love for a lifetime. My cabinets kept coming in damaged, I received two damaged pantrie. Im not arguing over who should pay for it, I would like to pay for it. Do not buy your cabinets from this company or Lowes, one of the main sellers. Dozens of phone calls, I got a delivery window of July 9. KraftMaid cabinetry is made to order for each customer. With semi-custom cabinetry, you get to enjoy customizing your cabinetry design without the steep prices and extended lead times that often go with fully-customized cabinets. I had no intention of hiring someone to do this extra work and I wanted new products. Kraftmaid didn't tell us, the poor delivery guy had to give the news. 27th came and went, no drawers. Were experiencing longer than normal production and delivery times. Hopefully? Transparency in Supply Chains Act Disclosure, Apply strong tape designed for shipping (do not use string), Attach a single address label with a clear and complete delivery and return address. DO NOT BUY FROM KRAFTMAID! That's what $18K and sixteen weeks of waiting has bought me. The doors have nicks, peeling, rough spots, marks that do not wipe off & doors that are different colors. After receiving a quote from us, you can order a cabinet door or stain block before ordering your desired cabinetry. We want your delivery to go as smoothly as possible., KraftMaids delivery service includes room-of-choicedelivery, Room-of-choice delivery meanswellplace the cabinetry in any room of your home or job site as long as. Interior of cabinet drawers look like a 10 year old put it together. I love my cabinets. Unacceptable.Ssve yourself the embarrassment and frustration..Buy from a real local cabinet shop. Its not an issue of building cabinetsits a matter of getting them to their final destination. This email address is being protected from spambots. We have, 2020, Kitchen Cabinets Reviews, All Rights reserved. We are pleased with our pantry cabinets. My husband and I took a week off work, gutted our entire kitchen. Your local designer or retailer will be able to give you a good estimate of delivery timing for your area. The doors and drawers are self closing and work great. I am Very dissatisfied. 12 weeks - still no cabinets. They have poor customer service and these cabinets cost too much money to be getting shoddy quality. We will handle all damage claims, but we must have documentation. And, when you place your order, our schedulers will quickly identify the timeframe for your specific delivery. KraftMaid rep is not interested in correcting poor quality nor correcting poorly made items. Please browse our gallery of door styles, your KraftMaid Idea Book or reach out to one of our qualified design professional for a complete listing of door styles and available wood species. After 8 years the finish started flaking off the top and bottom of the base cabinet doors but not the drawers. In some areas KraftMaid may be interested in establishing new dealer locations if a dealer meets specified criteria. All appeared to be seconds or returns. Big box stores sell Kraftmaid, but they are vastly inferior, hence the poor reviews. Got delivery on July 20. We had a few issues with door scratches or draw issues but were quickly resolved with a friendly staff at Kraft made. The sink base can't be installed because it's AFTER the drawers. Never expected it. Top, All KraftMaid cabinets are assembled and inspected here in the United States in our facilities in Northeast Ohio. If i had known I'd have this many problems I would have bought another companies cabinets. Working with homeowners, designers, and contractors for kitchen, bathroom, and office cabinetry gives us the opportunity to assist in making dreams come true. You need JavaScript enabled to view it. My assessment is they are either horribly understaffed or have not hired quality operations. Aerosols and quarts of stain and paint are also not eligible for returns, all sales are final. Customer arranged pickup from our warehouse: Delivery methods will be discussed with you when you place your order. I recently reminded them that this continued and was only getting worse and happening on most all of the cabinets. The cabinets listed are all major brands and all manufacture nice cabinets. A KraftMaid sales representative will contact you. Were experiencing longer than normal production and delivery times. Overall we are very happy With the kitchen now that it is completed. How do I go about ordering this high quantity of cabinetry? I will never recommend these companies to anyone ever again. Nothing was done. Sales rep. Said they usually have 18 production lines running but now they are only running 6. Overall very satisfied with the quality and price of my new kitchen cabinets. Sales rep could care less, stopped returning my calls and would not come out to the home to see the cabinets in person. It was the shippers fault each time but Kraftmade replaced the door both times with no hassel. Also be aware the bottoms are unfinished which make the whole project look cheap. All cabinets were boxed well and nothing was damaged. Theyre part of every remodeling project. One more bath to go which Ill start in about 6 months. You get what you pay for. Please bring a picture of the KraftMaid cabinetry to your local design professional so they can identify the exact style that you're looking for and provide you with information specific to their store. My brother in law is getting ready to remodel their kitchen as is one neighbor, they are asking us how we liked ours and would we recommend? Please see our How To Order page by clicking here. We paid a little extra for plywood construction which helped some. I remodeled my kitchen in 2015 with Kraftmaid cabinets. Each shipment I received had damage resulting in huge delays in my project, leaving me without a kitchen for months. No end in sight. We had a replacement order put in, meanwhile the installers put the damaged one in so the countertop people could take measurements. There is very little protection on the corners so about half of all my cabinets had some sort of damage from shipping. We did order all plywood construction and felt the cabinets are well built. Its match perfectly the original ones from 6 years ago. Now just completed another remodel of a guest bathroom and bedroom with built in storage. Additionally, pricing a cabinet order can be quite complex depending on the size of your space and the storage and decorative options you choose as well as any construction upgrades you desire. Be sure to indicate on any receiving tickets from a freight carrier what items are damaged. However, since we do not sell direct, this product must be ordered and purchased from a local retailer through their kitchen design department. The customer service is unbelievable nice (spoke with Stacey). Overall many of the kitchen cabinets came with a number of factory flaws, dings, nicks, joint seems separating and/or showing on front of cabinet for most of those issues Kraftmaids resolution was to send a touch up kit. If it was just a few minor blemishes that would be fine, however it was several of the cabinets that needed a lot of filler and color penwith some still visibly marred. Boxes or APO/FPO. Top, We offer touch-up material in different forms, such as fill sticks, markers, aerosol cans and quarts of stain to meet a variety of needs. No show no call. The doors are solid wood and the way they are cut and then finished they either have zero stain and finish in the grooves or it is blotchy. What is KraftMaid doing to support the environment? I was told 12 week delivery by LaValley Building Supply in Claremont,NH. JSI Cabinetry is a RTA (Ready to Assemble) line of cabinetry that comes unassembled by default, but can be ordered assembled for a small fee per cabinet. Just terrible. Get the latest updates. I have truly had it. I ordered my cabinets July 2021 from Home Depot. It's such a shame because the cabinets are really nice looking and I probably would have been happy. I have Never experienced such piss poor customer service in my entire life. I love being able to order the same cabinent style and stain finish, even when purchased years apart. They have done an excellent job of collecting almost $12,000.00 from a disabled Combat Veteran on a disability with no conscience. When we opened everything there was enough damage to pull my hopes of a nice kitchen into the abyss. I need to replace a cabinet, but the style has been discontinued. (missed number three) and that one replaced with a new shipment but again wrong size (miss number 4). Top, Were always looking for enthusiastic and dedicated workers to join our family. Kraftmaid 4-6 Weeks Ultracraft Destiny Line 4-6 Weeks Ultracraft Vision Line 3-4 Weeks Norcraft 4-6 Weeks JSI Cabinetry 1-2 weeks. However, sizes are limited to those used on KraftMaid cabinetry only. Master Card or Visa will stand behind the consumer in the event of fraud. $18K and sixteen weeks, and not kitchen.. Placed my order in March. With more than 1.5 million square feet of manufacturing facilities in Northeast Ohio, we bring you the same kind ofhand-crafted all-wood, dovetail drawer boxes and I-beam constructed cabinets that we sold from our modest shop over 40 years ago.Why choose KraftMaid? Butone 2'x3'x 4" PKG arrived from Kraftmaid today. 12 weeks and still no cabinets, we ripped out our kitchen in April and have been living without a FULL kitchen since. Terrible or non-existent quality control. KraftMaid can only refund shipping costs if the return is a result of our error. Your local local design professional is the best resource to determine available sizes. You can also order them yourself in the Select My Products area of the site. We ordered a complete kitchen in March 2021 from Lowe's in Niles, OH. Transparency in Supply Chains Act Disclosure, Meet with a kitchen planning professional, Order KraftMaid cabinetry door and finish samples, Purchase fixtures, flooring and appliances, Install lighting, faucets, backsplash and hardware. More waiting. They could help us but will not. They look great, feel great and had no damages during the shipping of cabinets. I would not recommend Kraftmaid to anyone. My kitchen designer said they were easy to work with to get the replacement cabinet, not like some others who make you jump through hoops to fix the problem. Delivery time will vary depending on your location, but usually runs between 3 to 10 days. Called again. First, pick out a door style you like. You have discovered the best site online for Kitchen Cabinet Reviews. Dozens of phone calls. Generally, you will not have any assembly other than installing accessory items. Ordered cabinents in March. The box was undamaged leaving us to assume it was packaged that way at factory. If you have any questions regarding this order, please call us at 1-888-562-7744. Welcome to KitchenCabinetsReviews.com! Have called customer service several times to be told they don't know why it's not coming and things could be back ordered for quality control.. which also can't be true because 2 of our cabinets have cracks in the door (we are going to wood putty them and use the stain pen ourselves rather than risk sending them back and not having those cabinets either). We've been happy with our cabinets and decided to order Kraftmaid again when building a new home. The cabinets were way beyond what I expected, they arrived when expected with no damage. It was unreal and sad to deal with. How do I clean and care for my new KraftMaid cabinets? Maybe we'll have a kitchen in September? Consequently, there is a price point at which these savings begin. Home From Ordering To Installation Preparing for Cabinet Delivery, Note: Delivery trucks can be quite largetypically 26 or longer. Please see our How To Order page by clicking here which will provide more specific information. Nothing like waiting 6 weeks only to find out there will be another several weeks of waiting. More than one cupboard door broke. Also, we are a verified merchant with Authorize.net. Where can I get information about KraftMaid Momentum cabinets? Customers should expect 6-12 weeks to receive their order. Purchased Kraftmaid kitchen cabinets for our new home and they were damaged when installed. 2 sets of drawer, 2 sink base cabinets, 2 cabinet fronts only, 1 refrigerator panel, 3 filler pieces and 1 kick plate. Four items were damaged, several pieces missing and chip board crap wood. You will receive a quote on delivered cabinetry from us in one to three days, depending on the time we receive it. First shipment delivered 2nd week of August. Complications in scheduling deliveries, constraints at distribution centers and a driver shortage are adding to total delivery times.