the place is always clean and the food perfect. Available in all rooms: Zentropia Palladium Spa & Wellness has 16 treatment rooms including rooms for couples and outdoor treatment areas. Regina Nez. I'm sure you can see where this is going. This property accepts Visa, Mastercard, American Express, and cash. Day by day we work to turn customers into fans and we are glad to read that Maydali has given you a unique experience and total hospitality. It will be a pleasure to serve you again. Best Regards, Posted by a verified traveler on Dec 8, 2019, Dec 9, 2019 Thank you for trusting us to spend your holidays during your visits to the beautiful Riviera Maya, we could fulfill your expectations this time. Guests will be asked to pay the following charges at the property: We've listed all charges provided to us by the property. Personal protective equipment, including masks and gloves, will be available to guests. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. palladium After the shower drenched me with a decent pressure of water, dinner was always in order. Are there opportunities to exercise at Grand Palladium White Sand Resort & Spa? all the steps were very much welcome in helpful and ready to assist. Hospitality Advisor. We look forward to welcoming you again in the near future. After only few days she knows what we like and take and she even bring our orders before we ask. Own or manage this property? No pets allowed, but service animals are welcome, Service animals are exempt from fees/restrictions, Staff temperature checks are conducted regularly, Temperature checks are available to guests, Bed sheets and towels are washed at a temperature of at least 60C/140F, Commonly-touched surfaces are cleaned with disinfectant, Property confirms they are implementing guest safety measures, Staff wears personal protective equipment, Protective clothing is available to guests, Property follows sanitization practices of Intertek Cristal (3rd party expert - Global), Guests are provided with free hand sanitizer, Property confirms they are implementing enhanced cleaning measures, Individually-wrapped food options are available, Individually-wrapped food options are available for breakfast, Individually-wrapped food options are available for lunch, Individually-wrapped food options are available for dinner, Individually-wrapped food options are available through room service, Gap period enforced between guest stays - 24 hours, A tax is imposed by the city: USD 1.5 per accommodation, per night, Facilities fee: USD 50 per person, per day and includes use of: sauna; spa, Grand Palladium White Sand Resort All Inclusive Kantenah, Grand Palladium White Sand All Inclusive Kantenah, Grand Palladium White Sand Resort & Spa All Inclusive Kantenah. What are some of the property amenities at Grand Palladium White Sand Resort & Spa? The pool volleyball/water polo/water basket was lead by the animation team twice during the 14 day stay. We would love to welcome you again on your next vacation. by Lizeth Arratia/ Hospitality Manager, Dear guest, palladium sands spa resort grand Exact hotel, airline and rental car company are shown only after booking. Charges for extra guests may apply and vary according to property policy. Also Diego was unreal. Cap Lucio, y Alberto mis dieron un servicio maravilloso ! Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool. They have changed two of them. Most days they would wait until 12, and blast loud music to the aquagym, which I found to be a bit tiresome, after the 3rd day of listening to the same overly bass-boosted songs on repeat ( I have discovered a new loathing for Mark Ronson and Bruno Mars singing Uptown Funk I didn't know I had within me). Portofino - This restaurant specializes in Italian cuisine. We are a pretty active family with an 11 and 17 year old boy so if we went again we would stay at the Kantenah. It was a solid meal, but not even in the same league as the aforementioned places. priceline.com LLC is located at 800 Connecticut Ave. Norwalk, CT 06854. Great service; tasty food and a nice quiet dining experience. The food was horrible. We are working every day in order to improve our services and we really appreciate all comments that help us to be a better hotel. Secondly, this review is going to be very in depth, so if you are looking for a 2 minute skim, keep scrolling. Front desk staff will greet guests on arrival. Room Service fee is charged at USD 10 per room and service, from January 1, 2022 (stay date) the charge will be USD 15 per room and service. palladium We appreciate your kind feedback and we are delighted to know that you noticed the 2 restaurants we renovated as we always look on ways to improve our services and we love it when this is recognized. I can't think of one thing I didn't like! Dear 482delilahh. Dear 537fmr. What food & drink options are available at Grand Palladium White Sand Resort & Spa? 100% recommend Poceido! PRICELINE, PRICELINE.COM, NAME YOUR OWN PRICE, EXPRESS DEALS and TONIGHT ONLY DEAL are service marks or registered service marks of priceline.com LLC. Regina Nez. We respect your decision not to return, but if you change your mind in the future please do not hesitate to contact us. It was an absolute pleasure hosting you! Simply walk outside to feel the sun on your face at the white sand beach. Thank you very much for choosing us for the first time, at Grand Palladium White Sand & Resort Spa it has been a pleasure to welcome you. Regina Nez. Instead, I went to the Black and White Teen Club, or as I and the friends I made there called it, Diego's. Airport (CUN) airport, the closest popular airport to the property. Our bathtub was damaged and needed to be replaced. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The beach was crowded from patrons on the colonial side, and fairly dirty with kelp/algae. riviera palladium maya sand mexico resort grand vacation rating stars hotel One child 2 years old or younger stays free when using existing bedding. more. akumal mayan Grand Palladium White Sand Resort & Spa All Inclusive is 6.4 mi away from Kantenah. This Kantenah property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include complimentary bottled water and irons/ironing boards. The additional charge will be 70 USD including tax per person. Restaurant La Lola : food was lovely; our server Hector was attentive and nothing was too much trouble. Smoking is allowed in designated areas at this 4-star Kantenah property. It has been a great pleasure to welcome you home and to know that we have completely exceeded your expectations. You'll be 4.4 mi (7.1 km) from Akumal Beach with a stay at this Kantenah property. Hospitality Manager, Posted by a verified traveler on Apr 14, 2017, Apr 17, 2017 Please fix the following errors to continue: "It was the best resort we have ever stayed at, everyone was nice! Brenda Basilio GIFT Advisor, Maria is very friendly and efficient. Does Grand Palladium White Sand Resort & Spa have airport transportation? *Priceline Name Your Own Price and Express Deals services are different from published price services. Please check you have entered your email address correctly before continuing. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. palladium grand sand spa resort pool akumal tripadvisor waves watching salt sitting water Safe to say the shirt didn't come home with me. Staff work hard to make your stay great. I would strongly encourage parents to send their children between 13-19, so they can discover independence in a fun but secure way. Close to a lot of excursions. The food a the restaurants. Grand Palladium White Sand Resort & Spa All Inclusive is an all-inclusive property. This property advises that enhanced cleaning and guest safety measures are currently in place. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Yes, Grand Palladium White Sand Resort & Spa offers airport transportation for guests. The breakfast staff in La Dalia were delightful. Routine for the first 12 days: I travelled from the 12-26 July, just outside of the typical English school holidays, and the difference this made to the trip will be a recurring theme. Last 2 days: All of a sudden, it seemed like people were hired from nowhere. However, I did learn after 2 or 3 days that the sausages and bacon here were taken in the American style, which is fair enough, but still meant I didn't want to eat it. Warmest regards, Posted by a verified traveler on Dec 20, 2015, Jan 2, 2016 That man single-handedly kept a room of xboxes pool tables and a table tennis table fun, clean and most importantly safe. The newly updated suites were very nice. Does Grand Palladium White Sand Resort & Spa offer any business services? Nothing makes us happier than to know that you had an incredible time with our team and that our facilities and gastronomic offer have been to your total satisfaction. Internet , food at restaurants , hot food at buffets , tv programming , check in had long line took awhile shouldn't happen. The caramelised pineapple completed the meal with a sweet kick, and was the perfect accompaniment. I would return home at 00.10, to a well air conditioned room, and a slightly too small sofa bed, which didn't really matter, as I was so tired I slept anyway. This is the version of our website addressed to speakers of English in the United States. Day by day we work to turn customers into fans and it is satisfying to know that you have received such good attention from Maria in our themed restaurant "Portofino". Once again we thank you for your recommendation. Brenda Basilio GIFT Advisor. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. 2.Sumptuori You could go to Sumptuori twice and have two different meals, as sitting at the teppanyaki table means you get whatever food comes, but just sitting at a normal table opens up the menu. Rooms open to furnished balconies. My son can be picky but he ate everything. It will not and you will be staring at mangroves your entire trip. Please provide the ages of children below, Please enter your travel dates like this: M/d/yyyy, Seadust Cancun All Inclusive Family Resort, Temptation Cancun Resort - All inclusive - Adults Only, Hyatt Zilara Cancun - All Inclusive - Adults Only, Fiesta Americana Condesa Cancun All Inclusive, Bahia Principe Grand Coba - All Inclusive, Secrets Aura Cozumel - Adults Only - All Inclusive, Wyndham Alltra Cancun All Inclusive Resort, Secrets Akumal Riviera Maya - Adults Only - All Inclusive, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive, Bahia Principe Grand Tulum - All Inclusive, Riu Palace Las Americas - All Inclusive - Adults Only. We hope you will visit us again soon to continue enjoying our culinary offerings and service. Best regards. The grounds were well maintained, our room always met my expectation, clean and always restocked. Thank you again for your recommendations. She's almost part of our family! There's fun for all ages with a children's club and mini golf, and families will appreciate the onsite laundry facilities. Hospitality SR Advisor, Posted by a verified traveler on Jun 21, 2021, Jun 22, 2021 Which room amenities are available at Grand Palladium White Sand Resort & Spa? Thank you for your wonderful review, nothing makes us happier than being able to provide our customers with such unforgettable memories of their vacations. Grand Palladium White Sand Resort & Spa - All Inclusive. Certain facilities might have restricted access. I would take lunch at La Dalia again, which once again shone, the focaccia bread being a particular favourite of mine. Other than massive size (you can get lost), every aspect was superb. Portofino A firm last place. The resort is very family oriented but they do have an adult pool that closes later. I hope you could give us another opportunity and come back to let us show you the Palladium hospitality. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need to do to better meet our guests expectations. Dear sweetbutterflytj. The animation team received 7 new members I had never seen before, the restaurants had new waiters, more people in training and the like. 256-104, Hand sanitizer in guest accommodation and key areas, Protective screen or physical barriers in appropriate areas, Staff follow all safety protocols as directed by local authorities. We want to have a second chance to delight you as you deserve and to regain your trust. Bathrooms include shower/tub combinations with jetted bathtubs, complimentary toiletries, and hair dryers. We went with another family, 7 in all and we all had a blast. We stayed at the white sands. Hospitality Manager, Posted by a verified traveler on May 3, 2021, May 6, 2021 The food service hours are also very inconvenient for someone on vacation, and there is a room delivery charge for room service. We deeply regret reading about the maintenance problem in your room and hope it was an isolated situation. Buffets and separate restaurants. bookit Every day they welcomed you with a huge smile, and eventually, it was like saying 'buenos dias' to an aunty, not a front of house. El Dorado This was ok. My pork chops were seasoned, but they were a little tougher than I expected. Food mediocre at best , two days we had to ask for face cloths , tv should have more American channels in English some of the wooden walkways were in disrepair , very dangerous when railings on walkway bridge rotten , a lot of walking to and from restaurants food cold a lot of times, money better spent on a cruise ! Reservations are needed for massage services and spa treatments. Dear GoPlaces791332, Thank you very much for your good rating and comments about your experience at Grand Palladium White Sand Resort & Spa. into, which is probably my inner 16 year old showing his true colours. A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in. Dear Mr. Ramon . Onsite food and beverages are included in the room price (some restrictions may apply). A few things they could do better, Internet terrible then they want to charge you $15.00 a day for faster internet outrageous ! Xel-Ha is a must! The fees and deposits listed below will be charged at the time of service, check-in, or check-out. resort Food, friendly and helpful staff, so clean and immaculate. 6 outdoor swimming pools and 5 spa tubs are on site. Pamper yourself with a day at Zentropia Palladium Spa & Wellness, where you can enjoy mani/pedis, hydrotherapy, and deep-tissue massages. Kind regards, palladium riviera We took it on the last day and it was great but all of us thought it would have been better early on so we could get to know the resort better since it is do large. resort palladium sand spa grand akumal tripadvisor photo0 Room rates include meals and beverages at onsite restaurants and bars. The room description is somewhat misleading. Free breakfast is served daily. Sign in to see exclusive Member Discounts. As far as the sections, the Kantenah/Colonial main pool and beach had more going on as far as more people there, a kids pool/activity section, beach volleyball, etc. Best regards. Thanks to your comments and the small inconveniences encountered during your stay we will strengthen our areas of improvement, so that the next time you visit us we can provide you with a better service. The spa is open daily. We wish wed booked this earlier in our stay. He was very attentive and friendly. I can't think of one thing I didn't like! Please see our partners for more details. Please check you have entered your email address correctly. La Lola - This restaurant specializes in Spanish cuisine. Best regards. Along with a restaurant and a coffee shop/caf, there's a snack bar/deli on site. honeymoons The staff was so friendly and helpful. This email has already been used to sign up with CONNECTED_THIRD_PARTY_NAMES. Dear guest, This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global). All were good but buffets were really amazing. Sports complex: Football pitches, as mentioned before, were pristine. David Calvo, Posted by Eric, from San Antonio, Tx on Nov 29, 2014, Jan 16, 2017 Waiter Daniel was fantastic here as well. " Id recommend. by Kenia Rodriguez, Dear Mr. Mark, Dear robertpE7784DG, Thank you very much for your comments about the good attention you received at Grand Palladium White Sand Resort & Spa. Thank you for sharing your review about your stay at Grand Palladium White Sand Resort & Spa. Save on your reservation by booking with our discount rates at, Grand Palladium White Sand Resort & Spa - All Inclusive in Mexico, Carretera Chetumal-Puerto Jurez Km. palladium turista When visiting here you will never be short of anything you need highly recommend Great for all the family or couples. Hospitality Advisor, The staff are very welcoming & always make sure you are catered for. palladium bungalow Faultless scenery. Room service (during limited hours) is available. One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Grand Palladium White Sand Resort & Spa All Inclusive is home to La Adelita, which features Mexican cuisine. I will go on about more of the facilities at the sports complex later. On average, a waitress would ask you for a drink at your bedside once a day, or some days there would be no drinks without you going for a swim. A complete renovation of Grand Palladium White Sand Resort & Spa All Inclusive was completed in 2019. by Kenia Rodriguez Hospitality Manager, Dear Guest Beautiful resort. At 6pm, people of all ages, of all nations would descend on to the football pitch. My wife and I both got sick from the buffet (avoid the cheese and salami that has been sitting out there all day). Our mission is to turn guests into fans and we are delighted to read that our staff provided you with a warm and friendly service. Hospitality Advisor. Best regards, br/ Please note that no refunds will be given in case of early departure.Please note there will be a Gala Dinner Christmas & New Years Eve (24 of December and 31 December) that will be mandatory to include in your room rate due to the holidays. The property offers various recreational opportunities. by Kenia Rodriguez. Thank you Jennifer :). Regina Nez. El Dorado - Onsite steakhouse. Self parking is free. Guests can enjoy drinks at the bar. This time our stay was just as expected. This was fantastic, and aided by the humongous pool, it allowed everyone to have fun in the pool, without being cramped. Try signing in with CONNECTED_THIRD_PARTY_NAMES or use another email address. The cold tapas were lovely as were the hot plates. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. The food is average at best. Best regards. Our mission is to turn customers into fans, and we are delighted to know that we have achieved this with you. We got upgraded to TRS, and the TRS and White Sands side of this resort were outstanding. Thanks again for your time and for the affection expressed in your thanks to our staff, we hope to continue sharing many special moments with you. It was great first stay at the Palladium , and it was entertaining, relaxing and refreshing Staff members were very nice people , always willing to help From front office to restaurant , and to house keeping we were provided with great service Loved our 7 days stay at Whites and Sand Food is amazing , beaches are clean with lots of water sports. Kind regards, Best regards. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Your dates seem to be a bit off. It will be a pleasure to serve you again. The other side was more laid back with more people just lounging at the pool or beach. Sign up for email-only coupons, special offers and promotions exclusively from Priceline. In addition to a children's pool, other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center. Conveniently located restaurants include CHIC CABARET & RESTAURANT, Tempayaky restaurante, and rodizio. palladium grand cancun resort spa sand hotel mexico near hotels el The bar staff there, from memory Roger in particular, were second to none. La Adelita - This theme restaurant specializes in Mexican cuisine. , Wireless internet access, Available in some public areas: All sales final. Once again, the front of house welcomed you back like an old friend, and you were seated with seconds of entering. Bahia e Brasia I had it on my first night, and it still remains a favourite memory of mine. The restaurants were understaffed, but those who were there could not be faulted, except maybe by their seeming desperation to get a good review out of you (which happened nearly with nearly all staff members). All rights reserved. We recommend calling ahead to confirm details. Children pay 50 percent. We tried the prawns, cod, octopus, croquetas and veal. We recommend calling ahead to confirm details. The beach was at least 100 Meters from our "Beach side" suite. Again, we regret that this situation affected your overall impression of our Hotel and staff, nevertheless we would appreciate a second opportunity to show you that we can offer you the truly remarkable experience that you deserve.