. Only one coffee mug (2 beds) provided. Way understaffed so check in took over 12 hourz. Please ask the front desk and they can show you the way. It is our goal to consistently provide exceptional service and comfortable accommodations to all our guest. All material herein 1998-2018 priceline.com LLC, all rights reserved. This property has an ATM on site. "Super Friendly Staff Renovations were on the Extreme End.". . Below are the verified reviews from guests that we have booked recently: Worst run property ever. HK brought us a vacuum. food overpriced. Guests at San Antonio Hotel Indigo can swim in the outdoor pool or work out in the gym. There's no capacity for cribs at this property. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Definitely NOT luxury! language, whether its just a rating or contains comments as well, etc.). Please see our partners for more details. We have more than 70 million property reviews, all from real, verified guests. Yes, they have 2 meeting rooms that can support various table layouts. Sign up for email-only coupons, special offers and promotions exclusively from Priceline. Housekeeping only comes every other day. Riverwalk. I shared your comments with hotel management. Good location show map. For example: 1 - It took two days to have an extra blanket sent to our daughters room. Check your booking confirmation email to find your booking number and PIN. What are some of the property amenities at Hotel Indigo San Antonio-Riverwalk, an IHG Hotel? 100 Lighting Way Secaucus, NJ 07094-3626 USA Telephone: (201) 902-2000, Hotel Indigo San Antonio Riverwalk Exterior. Something went wrong please try again later. One of the drawers in the chest of drawers kept opening. I have shared your review with our management to provide a better service in your future travels. Thank you! Yes, there is a pool on-site at the property. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests. Despite some of the services not meeting your expectations, I hope you choose IHG still on your future travels. This person calls an incorrect number belonging to my husband and when I call her back she plays phone tag, I left multiple messaged and still no return call. Please enter a valid email address. Booking.com. They responded that everything would be great, and to check with the local facility with concerns. We will be charging room and tax plus $50 each night for incidentals. All sales final. But it wasn't. The staff was very helpful very nice very professional. And then when we woke up in the morning, there was no regular coffee in the room. Select dates to see this property's availability and prices. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Read more about possible travel restrictions before you go. However, they are vastly understaffed right now. Booking not found double-check your booking number and PIN then try again. The remote was missing. Booking.com does not accept responsibility or liability for any reviews or responses. I did that the second evening we were there, since housekeeping hasn't been there when we got back to our room at 5. 1563710,1565870,1568250,1565670,1535640,1553180,1568250|3,1563710|6,1563880,1557080,1561630,1542630,1548020|4,1565080,1565870|4,1566560,1550830,1542720,1561220,1550830|3,1563710|2,1561950,1565870|2, Hotel Indigo San Antonio Riverwalk, an IHG Hotel (Hotel) (USA) Deals, San Antonio Missions National Historical Park, The Alameda National Center of Latino Arts and Culture, Personal or sensitive info (e.g. Avoid using profanity or approximations of profanity with creative spelling in any language. Yes with several caveats. Colonial Spanish flavor with stucco exterior, red tile roof,riverview courtyard, palm trees, pool & sundeck. Do not spend extra for this - you will have a better experience at Comfort Inn, or Holiday Inn. The property usually replies within a few days. We've sent you an email so you can confirm your subscription. River view rooms are available. and also how much is breakfast? Situated between financial and medical districts, the Hotel Indigo San Antonio River Walk hotel is a grand, Spanish-style villa located directly on the River Walk in our thriving arts community. Thanks! The hotel is a 10 minute drive from the San Antonio Zoo and Aquarium. Now the FB person wont respond either. We're near many of downtown's popular attractions, including the Alamo, with easy access to the Blue Line Trolley. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. The TVs don't work, windows and balcony was filthy to say the least. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). No one will mention that they DO NOT OFFER HOUSEKEEPING!' We have created a plan to improve our services and offers. 3 - there are 2 check-in desks at this hotel my wife asked one attendant if they could put a greeting card in their outgoing mail. What food & drink options are available at Hotel Indigo San Antonio-Riverwalk, an IHG Hotel? This downtown San Antonio hotel is half a kilometer from The Alamo. After learning this the hard way, and discussing it with Nicole, she said they would refresh & clean every day. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Claim your listing for free to respond to reviews, update your profile and much more. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Contributions should be appropriate for a global audience. When we asked about getting breakfast or coffee we were told in no uncertain terms that they stopped serving @10:30am period. Situated between financial and medical districts, the Hotel Indigo San Antonio River Walk hotel is a grand, Spanish-style villa located directly on the River Walk in our thriving arts community. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews.
First the good things: beautiful building, right on the river. I shared your concerns with the hotel management, and I'm certain that they'll look into addressing the issues you raised so they won't occur again. WE HAD TO CLEAN OUR OWN ROOM. Although we have limited service hospitality, we strive to offer a seamless and relaxing stay. There are more places to choose from in the, hawthorn suites san antonio, san antonio hawthorn suites. Additional sorting options might be available (by type of traveler, by score, etc). Hotel chain/brand: Our upscale, beautiful boutique hotel is appropriately located on the Museum Reach of the world-famous River Walk. Pet fee is $50.00 up to two pets, Good afternoon! Copyright 2022 Northstar Travel Media, LLC. Get San Antonio group rates, San Antonio Hotel RFP Request for Proposal, Boutique style property with hardwood floors, Aveda Bath & Body products and spa-inspired showers only, Wonderful pet friendly services serving pets with a welcome biscuit, a doggy bed and canine cocktails at selected hotels. Exact hotel, airline and rental car company are shown only after booking. We hope to welcome you back and provide you with an outstanding stay that you deserve! When asked about it my husband was told that they don't clean on Sunday's but when I asked about it I was told it was for the safety of their staff they only clean after you checkout! When it comes to fixing operational woes, perhaps no airline has as much at stake as Delta. Having said all of that, the room was clean and the bed was comfortable. I have shared your comments to our hotel management to address this immediately and I am confident they will take steps so this doesnt happen again. Both the pool and patio areas need umbrellas. Hotel Indigo San Antonio Riverwalk, an IHG Hotel takes special requests add in the next step! Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Valet was optional, but we chose to go with it and it was less expensive then the daily parking, so glad we went with it. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. All rights reserved. Private parking is available at a location nearby (reservation is not needed) and costs USD 49 per day. We are one of the most pet friendly hotels in San Antonio; our pets are as welcomed as our guest. Hi on the booking it says breakfast included. Breakfast and Dinner are both at a cost off the menu, we also do dine in and pick up. Booking.com will make efforts to obscure email addresses, phone numbers, websites, social media accounts, and similar details. Hi egC6897OX, Thank you for your stay and for sharing your experience with us! Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Are there opportunities to exercise at Hotel Indigo San Antonio-Riverwalk, an IHG Hotel? This lets us know our reviews come from real guests like you. Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. I wrote them on fb and was told that the general manager would reach out to me and I provided my direct contact info to include phone and email. The hotel has a business center and 24-hour front desk. Service animals complying with ADA Title lll regulations are allowed. Great stay - would recommend if staying for BMT or any visit! This service may contain translations powered by Google. Conveniently located restaurants include The Original Blanco Cafe, La Boulangerie, and Guillermo's. Reviews are most valuable when they are original and unbiased. PRICELINE, PRICELINE.COM, NAME YOUR OWN PRICE, EXPRESS DEALS and TONIGHT ONLY DEAL are service marks or registered service marks of priceline.com LLC. It took 45 minutes to get our scrambled eggs and toast. You can sort and/or filter them by time of year, review score, and more. The most helpful contributions are detailed and help others make better decisions. Is Hotel Indigo San Antonio-Riverwalk, an IHG Hotel located near the city center? To see correct prices and occupancy info, add the number and ages of children in your group to your search. The room was refreshed, but the cup never. moved. You can locate the riverwalk by exiting our hotel, there you will find a staircase that leads you to the river and from there you can walk to the Aztec Theater. In conclusion: nice rooms, fair rateslousy service. We thought we'd treat ourselves to a more expensive hotel and it is a really nice room: very spacious, clean, fantastic location on the riverwalk in walking distance of great nightlife, pubs etc. As a standard practice, they only freshen your rooms every other day - this is not advertised anywhere: not on the website, not on the confirmation email, and not during check-in. The one attendant referred her to the other attendant who said (while standing at the desk) I dont work at this desk. Our hotel parking has been reduced to $20+ Tax. 8 miles from San Antonio Airport; approximately $25 taxi expense, Fresca's Restaurant is open for Breakfast and Dinner. Walking distance to downtown, Alamo, and has River walk access! Additional charges may apply. I have also sent you a private message regarding your experience. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Get exclusive access to members-only deals by email. 830 North Saint Mary's, San Antonio, TX 78205, United States of America Very disappointed other ndigo Hotels I have been were of good quality. Despite some of the services not meeting your expectations, I hope you choose IHG still on your future travels. 2 - one morning we tried to order breakfast @10:33am. Own or manage this property? Very rude, no sorry for the inconvenience. We will customize your pricing based on your overall hotel needs. I'm sorry to see the shortcomings affected your experience with us. The staff that is here is super gracious and working very hard, they just need more help! Spacious rooms, nice beds, and zero plumbing problems (plenty of hot water), and cold AC. Guests submit their subscores and their overall scores independently theres no direct link between them. Which room amenities are available at Hotel Indigo San Antonio-Riverwalk, an IHG Hotel? Check out time is 12nn based on the hotel's local time. Late check out may be available if requested at the front desk during your stay. *Priceline Name Your Own Price and Express Deals services are different from published price services. Respect the privacy of others. (There were no extra rooms available, so we were stuck in that room) I moved the dirty cup to the sink in the first day. We can't wait to host you again and show you an awesome stay. The outside patio area was really nice. Hotel Indigo San Antonio Riverwalk, an IHG Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival. I closed it and it creeped open. Hotel Indigo San Antonio-Riverwalk, an IHG Hotel Features, 830 North Saint Mary's, San Antonio, TX 78205, Nice room, but some oversights on amenities, The room is cute and spacious, but there were some oversights that had us a bit irritated. Southern dishes are served at Phi Restaurant and Bar in the hotel lobby. Hotel Indigo has several rooms with balconies and patios! Questions and answers should be property- or room-related. The cafe staff won't acknowledge your presence. You must show a valid photo ID and credit card upon check-in. I'm sorry for the hassle. Check in time is 3pm based on the hotel's local time. WiFi is available in all areas and is free of charge. I am sorry that your stay was not satisfactory due to unforeseen events. The most helpful contributions are detailed and help others make better decisions. That's how we know our reviews come from real guests who have stayed at the property. Only one person is working registration, so lines are very long. Children 18 and above are considered adults at this property. Early check in may be available if requested at the front desk on the day of check-in. All rooms come with refrigerators and seating areas. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Asked about: Queen Room with Two Queen Beds Yes, guests have access to a pool and a fitness center during their stay. Outdoor Pool8am-10pm. While I am glad that the room worked for you, I am sorry to learn that the level of service received from the staff fell below expectations. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Browse questions from guests for anything extra you want to know about the property. Issues concerning Booking.coms services should be directed to our Customer Service or Accommodation Service teams. how much will my card be charged for the card validation? BUT our neighbours had a violent domestic dispute at about 2am, shouting and threatening to kill each other. All distances are measured in straight lines. priceline.com LLC is located at 800 Connecticut Ave. Norwalk, CT 06854. Contributions should be travel related. Or even a acknowledgement of my concerns. Case Manager IHGService, The hotel is lovely but we had fighting neighbours. When arrival room check in was at 3 pm, it was 4 pm and did not get a ETA on when the room might be ready, just a sit in the lobby we will let you know. Are pets allowed at Hotel Indigo San Antonio-Riverwalk, an IHG Hotel? Every employee was helpful and professional. Room dirty / floors filthy. I send your message to our maintenance managers to be evaluated. I also messaged the Hotel Indigo Twitter account. All Rights Reserved. The room not very clean, mould in the corners of the bathroom, and lack of maintenance, scratched and old furniture. Cancellation and prepayment policies vary according to accommodations type. You can only leave a review within 28 days after check-out. Now the not-so-nice things: when we got to our room, there was a dirty glass tumbler from the bar in the luggage storage area - super gross. Choose your currency. Error: The staff was friendly, very helpful with area events and things to do in walking distance of the hotel. Hello Will H, Thank you for choosing to stay with us and for sharing your experience with the accommodation. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. Once a cleaning lady brought new towels (had to ask twice). I sent you a separate message and hope you respond soon. Complete with rude staff, sticky floors, semen and fecal bacteria. Nicole said "there's no need for concern". Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19). more. Hotel Indigo San Antonio-Riverwalk has rooms with hardwood floors, free Wi-Fi, and CD players. A look at what went into Scenic Group's planning and execution of the sailings that include a visit to the Floriade flower show Summer reading assignment: Autobiographies by Chris Blackwell and J. Robert Harris reveal as much about the world as any travel Hotel Indigo San Antonio Riverwalk Cancellation Policy: 408 East Houston Street, San Antonio, TX 78205, 217 N St Mary's, San Antonio, TX 78205-2303, 207 N St Mary's St, San Antonio, TX 78205, 601 South St. Marys Street, San Antonio, TX 78205-3432, Operational woes could cost this airline the most, Here's how to add a credit card surcharge, A Floriade river cruise grows in the Netherlands, Uniworld Boutique River Cruise Collection, Hotels Near Popular San Antonio Attractions, San Antonio Botanical Gardens and Conservatory, Hotel Indigo San Antonio Riverwalk GDS Codes, Common Area Internet Access (High Speed & Wireless). I know that this is not what you come to expect from a quality chain like ours. Amenities are in all rooms unless noted otherwise. This experience is absolutely not worthy of the "Hotel Indigo" brand - not luxurious, not attentive, mediocre service, at best. The Hotel Indigo highlights above are subject to change without notice. A choice of a River View Balcony Room is a King or Queen Beds that features a balcony overlooking the riverwalk. There was a used bar of soap still in the shower - super gross. You'll receive an email as soon as the property answers your question. Asked about: Queen Room with Two Queen Beds and Patio * I'm sorry to learn that your stay was not as comfortable as it's supposed to be because of the room upkeep and shortcomings in customer service. False. This downtown San Antonio hotel is half a mile from The Alamo. The pool could have been cooler. Hotel Indigo San Antonio Riverwalk, an IHG Hotel has been welcoming Booking.com guests since Dec 5, 2011 We ended up booking a total of 44 rooms, with different checking-in check-out days, times, people, etc., and Steve has been awesome to work with. Sincerely, Jenilyn J. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Good morning! How sad for such a nice area to have such a crappy hotel and staff. Taxes and fees that are shown are estimates only. The place looks nice, but Comfort Inn has better service. Southern dishes are served at Phi Restaurant and Bar in the hotel lobby. The hotel is a 10 minute drive from the San Antonio Zoo and Aquarium. We have designated areas for smoking. parking fifty dollars a night, ridiculous. Guests are required to show a photo ID and credit card upon check-in. I asked was this mentioned o written online or posted somewhere and no one would ord could answer You have to call for trash pickup, fresh towels, and we were without toilet paper!!!! You must show a valid photo ID and credit card upon check-in. Our hotel's local artwork showcases the area's symbolic bridges, while the, Plaza Wax Museum and Ripley's Believe It or Not, San Antonio Henry B. Gonzalez Convention Center, Guadalupe Cultural Arts Center Visual Arts Gallery, BW Premier Historic Travelers Hotel Alamo / Riverwalk, Home2 Suites by Hilton San Antonio Riverwalk, Wyndham Garden San Antonio Riverwalk / Museum Reach, Need sleeping rooms? Does Hotel Indigo San Antonio-Riverwalk, an IHG Hotel offer any business services? All content should be genuine and unique to the guest. Creating great memories is what we do best. The San Antonio Art Museum and the Henry B. Gonzalez Convention Center are both 1 mile from Hotel Indigo. Booking.com mayat its own discretionalter, modify, delete, or otherwise change these Guidelines. They did offer to cancel my reservation at no charge, but it was too late and would have been extremely difficult to find a new place at the last minute. Yes, our pool is currently open from 9am to 9pm. I know that this can be upsetting especially when your trip was supposed to be a relaxing one. During check in they are more than happy to Inform you that you will have to pay $50 per day for parking! Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. However, I understand you were let down with your check-in experience, the room condition, and the service provided by our staff. Great stay!! Thank you. Feel free to use the Hotel Indigo San Antonio Riverwalk meeting space capacities chart below to help in your event planning. The location was also nice and within walking distance of the Alamo and some good restaurants and coffee shops. We arrived at like 2am from the airport and wanted to take a shower, but there was one towel in the entire room. . Only one coffee mug (2 beds) provided. Way understaffed so check in took over 12 hourz. Please ask the front desk and they can show you the way. It is our goal to consistently provide exceptional service and comfortable accommodations to all our guest. All material herein 1998-2018 priceline.com LLC, all rights reserved. This property has an ATM on site. "Super Friendly Staff Renovations were on the Extreme End.". . Below are the verified reviews from guests that we have booked recently: Worst run property ever. HK brought us a vacuum. food overpriced. Guests at San Antonio Hotel Indigo can swim in the outdoor pool or work out in the gym. There's no capacity for cribs at this property. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Definitely NOT luxury! language, whether its just a rating or contains comments as well, etc.). Please see our partners for more details. We have more than 70 million property reviews, all from real, verified guests. Yes, they have 2 meeting rooms that can support various table layouts. Sign up for email-only coupons, special offers and promotions exclusively from Priceline. Housekeeping only comes every other day. Riverwalk. I shared your comments with hotel management. Good location show map. For example: 1 - It took two days to have an extra blanket sent to our daughters room. Check your booking confirmation email to find your booking number and PIN. What are some of the property amenities at Hotel Indigo San Antonio-Riverwalk, an IHG Hotel? 100 Lighting Way Secaucus, NJ 07094-3626 USA Telephone: (201) 902-2000, Hotel Indigo San Antonio Riverwalk Exterior. Something went wrong please try again later. One of the drawers in the chest of drawers kept opening. I have shared your review with our management to provide a better service in your future travels. Thank you! Yes, there is a pool on-site at the property. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests. Despite some of the services not meeting your expectations, I hope you choose IHG still on your future travels. This person calls an incorrect number belonging to my husband and when I call her back she plays phone tag, I left multiple messaged and still no return call. Please enter a valid email address. Booking.com. They responded that everything would be great, and to check with the local facility with concerns. We will be charging room and tax plus $50 each night for incidentals. All sales final. But it wasn't. The staff was very helpful very nice very professional. And then when we woke up in the morning, there was no regular coffee in the room. Select dates to see this property's availability and prices. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Read more about possible travel restrictions before you go. However, they are vastly understaffed right now. Booking not found double-check your booking number and PIN then try again. The remote was missing. Booking.com does not accept responsibility or liability for any reviews or responses. I did that the second evening we were there, since housekeeping hasn't been there when we got back to our room at 5. 1563710,1565870,1568250,1565670,1535640,1553180,1568250|3,1563710|6,1563880,1557080,1561630,1542630,1548020|4,1565080,1565870|4,1566560,1550830,1542720,1561220,1550830|3,1563710|2,1561950,1565870|2, Hotel Indigo San Antonio Riverwalk, an IHG Hotel (Hotel) (USA) Deals, San Antonio Missions National Historical Park, The Alameda National Center of Latino Arts and Culture, Personal or sensitive info (e.g. Avoid using profanity or approximations of profanity with creative spelling in any language. Yes with several caveats. Colonial Spanish flavor with stucco exterior, red tile roof,riverview courtyard, palm trees, pool & sundeck. Do not spend extra for this - you will have a better experience at Comfort Inn, or Holiday Inn. The property usually replies within a few days. We've sent you an email so you can confirm your subscription. River view rooms are available. and also how much is breakfast? Situated between financial and medical districts, the Hotel Indigo San Antonio River Walk hotel is a grand, Spanish-style villa located directly on the River Walk in our thriving arts community. Thanks! The hotel is a 10 minute drive from the San Antonio Zoo and Aquarium. Now the FB person wont respond either. We're near many of downtown's popular attractions, including the Alamo, with easy access to the Blue Line Trolley. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. The TVs don't work, windows and balcony was filthy to say the least. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). No one will mention that they DO NOT OFFER HOUSEKEEPING!' We have created a plan to improve our services and offers. 3 - there are 2 check-in desks at this hotel my wife asked one attendant if they could put a greeting card in their outgoing mail. What food & drink options are available at Hotel Indigo San Antonio-Riverwalk, an IHG Hotel? This downtown San Antonio hotel is half a kilometer from The Alamo. After learning this the hard way, and discussing it with Nicole, she said they would refresh & clean every day. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Claim your listing for free to respond to reviews, update your profile and much more. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Contributions should be appropriate for a global audience. When we asked about getting breakfast or coffee we were told in no uncertain terms that they stopped serving @10:30am period. Situated between financial and medical districts, the Hotel Indigo San Antonio River Walk hotel is a grand, Spanish-style villa located directly on the River Walk in our thriving arts community. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews.
. Only one coffee mug (2 beds) provided. Way understaffed so check in took over 12 hourz. Please ask the front desk and they can show you the way. It is our goal to consistently provide exceptional service and comfortable accommodations to all our guest. All material herein 1998-2018 priceline.com LLC, all rights reserved. This property has an ATM on site. "Super Friendly Staff Renovations were on the Extreme End.". . Below are the verified reviews from guests that we have booked recently: Worst run property ever. HK brought us a vacuum. food overpriced. Guests at San Antonio Hotel Indigo can swim in the outdoor pool or work out in the gym. There's no capacity for cribs at this property. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Definitely NOT luxury! language, whether its just a rating or contains comments as well, etc.). Please see our partners for more details. We have more than 70 million property reviews, all from real, verified guests. Yes, they have 2 meeting rooms that can support various table layouts. Sign up for email-only coupons, special offers and promotions exclusively from Priceline. Housekeeping only comes every other day. Riverwalk. I shared your comments with hotel management. Good location show map. For example: 1 - It took two days to have an extra blanket sent to our daughters room. Check your booking confirmation email to find your booking number and PIN. What are some of the property amenities at Hotel Indigo San Antonio-Riverwalk, an IHG Hotel? 100 Lighting Way Secaucus, NJ 07094-3626 USA Telephone: (201) 902-2000, Hotel Indigo San Antonio Riverwalk Exterior. Something went wrong please try again later. One of the drawers in the chest of drawers kept opening. I have shared your review with our management to provide a better service in your future travels. Thank you! Yes, there is a pool on-site at the property. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests. Despite some of the services not meeting your expectations, I hope you choose IHG still on your future travels. This person calls an incorrect number belonging to my husband and when I call her back she plays phone tag, I left multiple messaged and still no return call. Please enter a valid email address. Booking.com. They responded that everything would be great, and to check with the local facility with concerns. We will be charging room and tax plus $50 each night for incidentals. All sales final. But it wasn't. The staff was very helpful very nice very professional. And then when we woke up in the morning, there was no regular coffee in the room. Select dates to see this property's availability and prices. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Read more about possible travel restrictions before you go. However, they are vastly understaffed right now. Booking not found double-check your booking number and PIN then try again. The remote was missing. Booking.com does not accept responsibility or liability for any reviews or responses. I did that the second evening we were there, since housekeeping hasn't been there when we got back to our room at 5. 1563710,1565870,1568250,1565670,1535640,1553180,1568250|3,1563710|6,1563880,1557080,1561630,1542630,1548020|4,1565080,1565870|4,1566560,1550830,1542720,1561220,1550830|3,1563710|2,1561950,1565870|2, Hotel Indigo San Antonio Riverwalk, an IHG Hotel (Hotel) (USA) Deals, San Antonio Missions National Historical Park, The Alameda National Center of Latino Arts and Culture, Personal or sensitive info (e.g. Avoid using profanity or approximations of profanity with creative spelling in any language. Yes with several caveats. Colonial Spanish flavor with stucco exterior, red tile roof,riverview courtyard, palm trees, pool & sundeck. Do not spend extra for this - you will have a better experience at Comfort Inn, or Holiday Inn. The property usually replies within a few days. We've sent you an email so you can confirm your subscription. River view rooms are available. and also how much is breakfast? Situated between financial and medical districts, the Hotel Indigo San Antonio River Walk hotel is a grand, Spanish-style villa located directly on the River Walk in our thriving arts community. Thanks! The hotel is a 10 minute drive from the San Antonio Zoo and Aquarium. Now the FB person wont respond either. We're near many of downtown's popular attractions, including the Alamo, with easy access to the Blue Line Trolley. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. The TVs don't work, windows and balcony was filthy to say the least. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). No one will mention that they DO NOT OFFER HOUSEKEEPING!' We have created a plan to improve our services and offers. 3 - there are 2 check-in desks at this hotel my wife asked one attendant if they could put a greeting card in their outgoing mail. What food & drink options are available at Hotel Indigo San Antonio-Riverwalk, an IHG Hotel? This downtown San Antonio hotel is half a kilometer from The Alamo. After learning this the hard way, and discussing it with Nicole, she said they would refresh & clean every day. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Claim your listing for free to respond to reviews, update your profile and much more. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Contributions should be appropriate for a global audience. When we asked about getting breakfast or coffee we were told in no uncertain terms that they stopped serving @10:30am period. Situated between financial and medical districts, the Hotel Indigo San Antonio River Walk hotel is a grand, Spanish-style villa located directly on the River Walk in our thriving arts community. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews.