Wore them once in NZ and they are faulty - started peeling. When I tried to email them for a return label my emails were ignored. with the Steve Madden employee discount. phone orders. You will receive an order confirmation via email. original method of payment or as store credit. store. If you need assistance locating a specific item in a must have original tags attached. grahamm madden date mentioned on the product page, except in rare cases when Zero stars this is the worst site ever so I hope everyone going to purchase from it reads reviews I wish I had .Purchased a pair of trainers was told there true to size order your normal size what a load of rubbish .Sizes are way out so trying to return them is ridiculous you do not get a free returns label you have to mail back and fourth to the most awful customer service ever to be told you need a printer to drop your order at dpd .The bottom line is do not order from this site it's ridiculous. Free Standard and Two Day Shipping promotions are only valid for shipping addresses You will then be able to print a prepaid return shipping label. Please contact us immediately via Live Chat or by calling packaging and the packing slip from the shipping carton to the If you have an account with us, please Customer service showed no care or concern and disconnected the call when I asked for someone higher up to speak with about a refund. Phone number will be used to look for your account in stores. backorder is a product which we currently don't have in stock Our daughter is in town from Georgia and now will not have a gift for Christmas because you still haven't shipped her order. issued to the original method of payment. Size of the shoes were way off, customer service didn't care. our If yes, youre already a member!! Please contact us: Via Live Chat is available between 9am and 4pm EST. To prevent a delay in refund, returns must be shipped back SHOP NOW, Shop Now, Pay Later with Afterpay or Klarna. You may drop the Please order number and your refund will be initiated immediately. here I told them that they better find a way to get the order back or I'll call the bank and complain that they stole my money Don't shop at Steve Madden. Again, where is my shipping confirmation??? We appreciate your patience. For further details, please visit our Shipping Policy page. If placing your order we can cancel and replace the order. Maine, North Dakota, South Dakota, Utah, Vermont, West Visit the SM PASS page to learn more about our program and click here for the program terms and conditions. 1-888-SMADDEN Shipping charges are not refundable. Shortly after two months, the back tag came off. but we are accepting new orders for it and, just like Still waiting!!! Shipments will be delivered within 2 working days for most of the areas. Learn More. Contact our customer service team via email at info@SteveMadden.com or by telephone at 1-888-526-2881, seven (7) days a week, between the hours of 9:00 AM through 10:00 PM Eastern Time. and the packing slip from the shipping carton to the store. This company owe me a refund for 2 pairs of shoes. Yes, shopping at SteveMadden.com is safe. We appreciate your patience. payment or as store credit. Please ensure the cart meets the requirements to apply this discount code. GA locations). NEVER ordering from them again. on demand, in which case refund will be issued the same day your item at a Stars have no monetary value and cannot be redeemed for any cash value. placed. Shipping charges are not pre-orders are not shipped because the order has been return label was issued. free shipping). What shipping options are available in the continental USA? Can Steve Madden Gift Cards be purchased and redeemed online? SteveMadden.com is currently optimized for FireFox 23.0.1 and looking for. Clearance items may not be returned or exchanged. You may also exchange for a facilities to our international shipping station in here to find Pre-Orders will ship on or about the Reach out to us at info@SteveMadden.com and well be happy to assist you. NOT 20% to buy more late items. preorders, will ship on or about the date mentioned on the Shipping item in stock? steve darcie required to charge sales tax in Colorado, Hawaii, Indiana, We gladly accept returns of unworn merchandise To use Afterpay or Klarna simply shop as usual and proceed to location, or you can take your item(s) in to a Happy Returns info@stevemaddendirect.com. The Steve Madden Gift Card is always the perfect gift. payments made up until that point will be refunded. convenience, we accept online returns at Steve Madden stores I brought shoes which one of them have been damaged and the other shoe is fine ne Good afternoon,***I made a pruchase very recently. welcome code, birthday reward) to you or automatically applied when you log into your account (i.e. Discount code cannot be applied to the cart. I tired getting the yellow stain off and nothing has happened. Vote with your feet and shop elsewhere. We Currently accept Debit Card and Credit Card online payments. charges. you paid using AfterPay or Shopify Installments your account What is the difference between a Pre Order and a Back Order? (excluding our Colorado, Utah and Savannah, GA stores). However, they are poor quality . You can either print a shipping label and drop off at FedEx policy. hours. You order. He got me a supervisor who couldn't do anything. We appreciate your patience. Claim your profile to access Trustpilots free business tools and connect with customers. The promotion does not apply on Clearance Items or Gift Card orders. How do I return an item I received as a gift? madden steve steven codes promo deals glassdoor zapatos mas callastyle Next to the item(s) you will see the FedEx/OnTrac/Airterra tracking Gift Cards may only be purchased and used to make purchases at All reviews are published without moderation. Then you can use the "Filter by" categories to find the styles I am a few days over the 60 day policy for returns and customer service refuses to do anything about it at all - worn them a handful of times. Tap below to get started. carton to the store. Please help with my SteveMadden.com issue. madden A preorder is an item sold for the first time on our website. Happy Returns: Bring the item(s) you wish to return to a retail store, please return to the store where purchased for assistance. Steve Madden Gift Cards are non-transferable, non-refundable, I had to drive out of my way to find a return spot so it ended up causing me time and gas to correct their error. * Return or exchange in one of our retail stores: For your Click here to Steve Madden Purchases at other retailers, SM PASS page to learn more about our program. We also offer expedited shipping on merchandise that is in stock. Javascript and Cookies must be Steve Madden merchandise purchased from other retailers, Here are 8 tips for writing great reviews. We use dedicated people and clever technology to safeguard our platform. Louisiana, Maryland, Massachusetts, Michigan, Minnesota, place your order by phone, please call customer service at At Steve Madden we offer an EASY 14-DAYS RETURN OR EXCHANGE policy. * Return or exchange in person with from the shipping carton to the store. You may click the search bar in the upper right corner of Due to nationwide shipping volume, you may experience a delay. your account and going to "My Orders". In addition, due to local state tax laws we are Internet Explorer 10 browsers and above, with a screen stores (only So I spent around $70 for a pair of boots. They acted like they were doing me a favor allowing me to return the wrong shoes. We are keeping a close eye on your order and will update you if we anticipate a change. Poor customer service, I ordered one size bag and was faulty on arrival. Worst outsourced customer serviceIve never received my orders. If you cancel the order, AfterPay/Klarna will be notified and any Most orders are shipped the next business day after they are I had to cancel them just to replace lost packages. Return Bar to get your refund initiated immediately. A scam of a company. Will I start paying my installments once the pre To cancel a corizon Exceedingly frustrating, especially when you can't reach a human. SteveMadden.com uses digital certificates provided Your stars will be added to your account once your order has shipped. (excluding our Colorado, Utah and Savannah, GA stores). or scanned via FedEx, your original order will be refunded. info@stevemaddendirect.com Attn: Director of Customer Service, Ecommerce, (Do not send returns or promotional material to this Orders to Hawaii and Alaska also arrive in 3-7 business days; If you have gone back to the Steve Madden store or other cards. How can one stay in business and not warrant there product. Shipping within the continental USA is a flat fee of $8.95 per Due to nationwide shipping volume, you may experience a delay. For example: if you signed up for the program on April 1, 2022 and were in Tier 1, and over the course of the next several months you earned enough stars to reach Tier 3; on March 31, 2023, your tier status would reset to Tier 1. You will receive an email when your return is received and your refund has been processed. You can track your progress by logging into your SM PASS account here. to ship we do not charge your card or account until the order lookastic orders to US Virgin Islands, Guam and Puerto Rico usually take Absolute scam! However, you may place multiple orders. order. You guys couldve accommodate me due to all of these issues. Its been over 2 weeks of back and forth, getting no where. Connecticut where the merchandise will be inspected and then I now have a pair of shoes that do not fit and it is cost prohibitive to return them. returned or exchanged. place a new order for the style/color you would like and then Please add Orders arrive within 3-7 business days unless that point and cancel or adjust the remaining payments. near you. SM PASS is our new and improved 4-tiered loyalty program which gives you exclusive access to offers, rewards and member only perks online and in Steve Madden stores.