You MUST contact Mars Performance before any item(s) are returned/posted back to us, so that we may choose an appropriate carrier and service, where Mars Performance is responsible to pay for return postage costs. - If the item is out of stock, please allow more time to restock. All orders require a signature on receipt of delivery , we do not take requests for order to be left at premises such as, leave at the door if no one is home, or leave behind the back of the house/premises etc. Any item(s) that are to be returned back to us, we STRONGLY advise that they be insured for your protection and peace of mind if any issues should occur with your return. We reserve the right to investigate, and test the Products (if at all possible) to establish the reason for the Products being defective. Thank you! MOST ORDERS ARE SHIPPED IN 1-2 BUSINESS DAYS AND ARRIVE IN 3-5 BUSINESS DAYS. audi a5 grill grille rs5 tuning honeycomb rs s5 facelift Shipping Time:FedEx: 1-2 business daysUSPS: 3-8 business daysOthers: 5-12 business days3. Any items that are returned/posted back to Mars Performance without our consent and where the buyer has made their own choice of carrier service, Mars Performance will not be liable to pay the return postage. I just installed the grill on my Explorer looks really nice. - Professional installation is required, warranty claim will not cover any associated costs in regards to labour, or any other expenses incurred or associated with the purchase of part(s). In some cases the faulty/defective part(s) may be required to be returned back to Mars Performance, if the part is repairable or required for assessment to analyse the problem with the part, in this case the buyer will be responsible for any costs associated with posting these part(s) back to Mars Performance. We may in some cases offer a partial refund that we deem is appropriate depending on the condition of the returned item(s). Our liability at any and all times, and under all circumstances, will never exceed the original purchase cost of the item. For demonstration purposes only. Sign up to our exclusive email list and be the first to receive the latest news, offers and more. - We also have more models available, please Email us if you can't find your specific model. Thanks a lot, It took me a long time to take out the stock grille. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying from us. Times for delivery will vary by region/country, buyers (the addressees) are liable for all customs duty/tax and charges at the destination region/country. * The logo or badge are referring to these such like the AUDI rings, Sline, S, RS, QUATTRO or any other badge which Audi AG holds the copyright. quattro grille bumper audi grill oem upper a6 2002 2004 It is the customer's responsibility to cover all shipping costs associated with any return or exchange. Products, defective or not, that have been installed, used or operated or have been altered/modification in any way, (including products such as wheels fitted with tyres and not tested for fitment, including products that require painting, which are painted by the buyer, but not tested for fitment purposes prior to painting) subject to misuse are NOT eligible for a refund or exchange. Please note that all items sold by Mars Performance are predominantly for the Australian and New Zealand market only, however, some items are compatible with other countries. Manufacturer names are used solely for identification purposes. All Rights Reserved. grille fog audi grill light honeycomb b8 a4 standard chrome a5 2008 The warranty covers the replacement of the part(s) only, and does not cover any associated costs in regards to labour or any other expenses incurred or associated with the purchase of the part(s). Get the RS5 grille for your Audi A5 and make it stand out! You should also ensure that the contents are safely packed (as they were originally with original packaging) and/or add any extra packaging you deem necessary to prevent any damage to the product(s) once we receive it. - All grilles to fit AUDI models sold by Mars Performance do not come with any logo or badge*, the installer shall remove the badge from the original grille and fit it onto the new grille. fog audi grille s5 light sline grill a5 trim right A direct line of shopping from the manufacturer is intended to decrease the costs spent on retailers while offering products of the highest quality. They are well wrapped. These products are not genuine AUDI accessories manufactured by or with the approval of the AUDI Group. It is our goal to offer top-tier quality items that meet the diverse needs of enthusiasts looking to personalize their cars. lh grills au5 cromo parrillas rejilla niebla panal miel These incidences can occur, but are rare, and we will do everything possible to assist you in the unfortunate event if it does. For any return, you must Email our Mars Performance staff and explain in detail, the reason for the return (attach any pictures if necessary/needed to show the issue/query, via service@marsperformance.com.au). We will give you a full refund within 7 days. audi a5 grill grille rs5 tuning honeycomb rs s5 facelift No worries. Shipped very fast. Get in touch with us if the product isn't what you expected! Customers outside Australia(and non-Australian-spec models): Customs import duties, taxes and charges are not included in the item price or shipping charges. In the event that you are not 100% satisfied with your order within 14 days of receiving it, you may return it to us for a refund. Orders are generally dispatched in two business days (NOT including weekends)from cleared payment, not including PRE-SALE ITEMS that we list from time to time. Great experience! We will contact you once your return arrives at our Warehouse and advise of any issues, or refund (if applicable). quattro grille bumper audi grill oem upper a6 2002 2004 If the buyer also attempts to return/post any products back to us without any tracking and without our consent, and the item is lost/missing during transit, we will not be responsible, and the buyer shall not receive a refund for any such return, regardless for the reason of return. grille fog audi grill light honeycomb b8 a4 standard chrome a5 2008 Audi RS5 Honeycomb Front Grille | (2008-2012) B8 A5/S5, Audi RS4 Honeycomb Front Grille | (2017-2019) B9 A4/S4, Audi RS4 Honeycomb Front Grille | (2009-2012) B8 A4/S4, Audi RS5 Honeycomb Front Grille | (2013-2016) B8.5 A5/S5, Audi RS4 Honeycomb Front Grille | (2013-2016) B8.5 A4/S4, Audi RS5 Honeycomb Front Grille | (2017-2020) B9 A5/S5, Audi RS7 Honeycomb Front Grille | (2009-2015) C7 A7/S7. We will then email your (RMA) number with our return address for the item(s) to be returned (in its original packaging and in a resale-able condition) with our return conditions. Item arrived as advertised! grille Any Products returned for a refund or exchange must be returned within 14 days of purchase. This grill was easy to look up. You must include with your exchange/return your Return (RMA) or we will not process your return. *Does NOT include RS5 badge. lower foglight lower foglight honeycomb s5 fog grille audi grill chrome a5 2008 line light - Our warranty is only applicable if fitment issues should occur, all finishes of this item, such as chrome moulding or gloss paint are not covered. Where everything is made possible to ensure your delivery is dispatched promptly (currently 2 business days from cleared payment), we are however, not liable for transit delays, issues with couriers, natural disasters etc, that may occur and affect delivery times of your order (which will affect ETA delivery dates). Mars Performance is not liable for redelivery fees as a result of: a) Purchasers not being present at the time of an attempted delivery; or. Due to this, items sold by Mars Performance to buyers in other countries (other than Australia/New Zealand), may or may not be road legal for their respective country of residence. The next stage (if agreed by us to continue with a return) will be to obtain from us, a Return Merchandise Authority Number (RMA). Default model is for A5 8T 08-12 Pre Facelift models only, please purchase from ourother listing if require 13-16 Facelift models. grille The parts that we supply are intended for installation by qualified installers. We will issue a replacement part(s) at no cost (Postage costs for posting out replacement parts will be the buyer's responsibility). Customers have the right to apply for a return within 60 days after the receipt of the product.4. 1. All tuning products that we sell are backed by a 14-day money-back guarantee. They are protected with a clear coat finish for long-term durability. We will not accept any requests for change of address, product changes, such as colour, swapping for another model etc. lh grills au5 cromo parrillas rejilla niebla panal miel Warranty doesn't cover physical damages, both structural and surface, our warranty is generally for car lighting products; free bulbs and car body parts are not covered by warranty in any way. However, an installation by a professional is always recommended. Very happy with the way it looks. Unbelievably good service. From then, delivery is generallywithin 1-5 business days, dependingon your location. Suiatble for both 2 doors Coupe & 4 door Sedan/Hatch.. Parts are covered with a 12 month limited conditional warranty provided by the manufacturer and applies to all parts sold, unless otherwise stated at the time in the listing description. All of our grille products are made from genuine high-quality ABS material. Request for orders to be dispatched immediately, or less than the advertised two business day handling time, will not be permitted.